Customer Service Team Leader

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.

We all choose to work at IKEA because we share the unique company culture and values.

We are passionate about our business and strive for high performance.

We have fun at work and a human approach while performing.

For our Headquarters in Spata, we are looking for:

Customer Service Team Leader

SO_12CR

The Position:

Reporting to the Housemarket Customer Relations Manager you are responsible and accountable to:

•Provide the best possible customer service communicating a “customer first” mentality in all internal & external customers

•Secure the operational excellence of the service business together with the Service Partner team leader and all relevant shareholders

•Monitor, control & improve all operating costs & KPIs

•Ensure that all Customer Relations data (qualitative |quantitative) are correctly tracked & monitored

•Regularly review the compliance of stores’ way of working with OPIS procedures

•Implement all the agreed actions set in order to improve the Brand capital, the PULSE CX & the 4 axes indices

The Skills & Qualifications:

•Bachelor’s degree in Business Administration or related field

•Very good command of English language

•Very good knowledge of MS Office

•Knowledge of Navision

•2 years of experience in Customer Relations Division

•Customer Focus

•Focus on detail, good planning and organizational skills

•Achievement drive, initiative taking and problem solving skills

•Analytical thinking & Synthesis ability

•Ability to work under pressure and strict deadlines

Qualifications considered as an asset:

•Knowledge of the Retail Market

•Additional Foreign Languages

The People we seek:

Lead by example constantly looking for new and better ways forward

Believe in empowering people, taking ownership, making decisions and following through

Have a hands on and customer service driven approach.

Have the courage to question existing solutions and think in unconventional ways

Have a passion for life at home and retail

What we offer

If you take on this position, these are just a few things you can expect from us:

-An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.

- A diverse group of people who value working together

- An open and inclusive culture where you can be yourself

-And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us

Are you the one? Get in touch with us by submitting your complete resume https :// careers . fourlis . gr / requisitions

All applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.

IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa,Ioannina and Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 2 in Bulgaria (Sofia & Varna). We also operate 7 Pick-Up-Point (Rhodes, Chania, Heraklion, Komotini & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

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