Concierge Agent - Santorini

Infinity Suites & Dana Villas
is looking to recruit a Concierge Agent
in Santorini for season 2024.

We are seeking a trustworthy hotel concierge to contribute to an overall bespoke customer experience, increase our reputation and ensure guest satisfaction. Our concierge will be the first point of contact for our guests, so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a people's person, reliable and smart individual, able to provide with our guests a wide smile and warm greeting handling all incoming requests.

Responsibilities :

• Check arrivals and welcome visitors
• Managing vip guests and completing their requirements
• Participate in the check-in/out process of guests
• Guest orientation and promotion of all hotel services
• Anticipate guest needs and build great relationships
• Follow concierge sales plan and upselling techniques
• Handling customer complaints and communicate them with presicion to detail to the Front Office Manager
• Record incidents and ensure comprehensive communication with reception daily
• Ensuring smooth operation according to health and quality standards
• Complying with company procedures and safety policies

Qualifications:

• Minimum 2 years’ experience in Concierge Department in a 5 star Hotel
• Degree in Hospitality / Tourism / Economics will be considered as an asset
• Excellent command of both Greek and English language (oral and written). *Additional languages will be considered as an asset.
• Experienced in computer (proficiency knowledgeable of Microsoft Office)
• Knowledge of Hotel Computer Systems and previous experience with PMS systems
• *Knowledge of Pylon hospitality by EpsilonNet will be considered an asset
• Ability to Multitask & work under pressure
• Communication & Presentation skills
• Customer Service Skills
• Team Player

Infinity Suites & Dana Villas offers:

• Competitive Remuneration Package
• Continuous self-development and education/training
• Dynamic, Friendly and Supportive working environment
• Great Opportunities for career development within the company

We wish to inform you that after we have received and evaluated all CVs our HR department will be in contact with the candidates who's CVs fulfill all the required standards in order to arrange a time and date for an interview to take place. All received CVs remain strictly confidential.

At Infinity Suites & Dana Villas we are proud to be committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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