Customer Relationship Manager

We are seeking on behalf of our client, the fintech multinational company Ebury, a Customer Relationship Manager with proven dealing / trading experience and exceptional sales skills.

The ideal candidate will offer expert and bespoke suggestions and ideas to our clients, helping them make their international business dreams come true, while providing them with guidance and strategies to minimise FX risk nightmares. He / She will plan, structure and execute deals, giving our clients the best value while contributing to Ebury’s growth.

Responsibilities

• Managing a diverse portfolio of corporate clients, offering solutions in FX hedging, lending, and cash management.
• Executing FX transactions across various instruments (SPOT, FWD, NDF) with multiple liquidity providers using platforms like Bloomberg and Reuters.
• Collaborating with sales teams to drive business origination by understanding client strategies and industry-specific needs.
• Analyzing competitor offerings to identify gaps and enhance the positioning of banking solutions.
• Achieving dealer-specific KPIs such as increasing repeat business, upselling high-margin products, and improving client retention.
• Developing and nurturing long-term client relationships through regular meetings and tailored solutions.
• Expanding existing business accounts by providing valuable insights and recommendations to product and technology teams.
• Generating new business opportunities through networking with existing clients and securing referrals.
• Leveraging in-depth knowledge of market conditions and client needs to deliver optimal financial solutions.
• Continuously improving the client experience and business outcomes through proactive account management and upselling strategies.

Απαραίτητα Προσόντα:

• Extensive experience in financial services sales and relationship management, with a focus on SME clients.
• In-depth knowledge of commercial banking operations, with a strong emphasis on selling products and services to SMEs.
• Familiarity with compliance requirements and their integration within financial services.
• Academic background in business or finance, enhancing strategic decision-making and market understanding.
• Proven ability to consistently exceed sales targets and drive market share growth.
• Excellent communication skills, adept at securing buy-in and fostering long-term client partnerships.
• Strong ability to develop and implement tailored sales strategies based on market conditions and customer insights.
• Skilled in negotiation and relationship-building, particularly with senior stakeholders across industries.
• Fluency in English

Παροχές:

• Competitive salary with a commission scheme
• Hybrid work model