Tour Operation Manager

The Original Athens Walking Tours, a business unit of City Contact, proudly introduced the first organized walking tours in Athens back in 2004, pioneering a new era of immersive tour experiences in the city. As Athens' original walking tour operator, we have set the standard for excellence and innovation in cultural tourism. Recognized as one of the most acclaimed walking tour operators in Europe, we have welcomed hundreds of thousands of guests from around the globe to experience Greece’s rich history and culture through our expertly guided tours.

Our mission is simple yet profound: to give the world a better view of Greece! With the support of a talented team of over 80 licensed guides and 40+ business professionals, our headquarters are nestled in the vibrant district of Koukaki, just minutes away from the iconic Acropolis and the Syggrou-Fix metro station.

We are looking for:

We are searching for an experienced Operation Manager who will lead our vibrant team that services customers from all over the world. We want a people manager with a strategic mindset who motivates the team to work effectively, has the full overview of daily work and supports everyone in overcoming challenges with effectiveness and timely manner, being present both at the tour points and the office.

You will manage the Operation Team full-time and report to the General Manager. Your team consists of several specialists and executives who work in guest hosting, guides coordination, customer service and attraction tickets purchase. You will:

• Oversee daily work, delegate tasks and solve problems fast and efficiently
• Review and evaluate the performance of your team members on monthly basis
• Support team with hard cases (handling customer complaints, tour emergencies, communication blockers)
• Engage the team and cultivate strong relationships between them and the licensed guides, partners and service providers
• Analyze and optimize operational processes and tech tools to improve effectiveness and save time
• Collaborate with internal teams, such as HR for people management, and Marketing for product updates, sales development and customer feedback

What you bring:

• At least 3 years of proven team management experience in service operations, preferably in Tourism or Hospitality
• Proven experience in customer support with commitment to high quality service
• A degree in Business Administration, Tourism, Marketing, Economics, or a related field
• Leader’s mindset with excellent organizational skills, analytical thinking and ability to motivate the team towards success
• Strong communication skills in English & Greek, both written and oral
• Experience with Google Docs, Microsoft Office, and similar software tools

Nice to have:

• Experience with Freshdesk
• Experience with tour operators and/or tour agencies

How we set you up for success:

• We invest in your development with continuous support on the job and extra trainings, workshops, and feedback sessions
• We appreciate your effective work with a rewarding bonus scheme added to your salary
• We cover your public transportation tickets and your company mobile phone usage
• We support your health with private insurance and a daily variety of healthy snacks, fresh salads, and fruit in our office kitchen.
• We help you stay fit by contributing to a gym subscription of your choice and by providing extra funds for your grocery shopping.
• We offer generous vacation days spread throughout the high season and the rest of the year, to ensure that you stay refreshed and energized during our busiest periods.
• We endorse your hobbies and interests with a monthly money supplement only for you

We look forward to hearing from you

Do you have the skills and passion to engage our team in a successful journey at work? We invite you to apply now by submitting your CV/resume in English via the form on our website. If you have further questions please contact us at 210 8846170. 

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