Reservations agent - Oia Santorini

Santo Collection Resorts & Villas a collection of sustainable and luxury hotels in Oia of Santorini and member of the award-winning Metaxa Hospitality Group invites you to join its team. Santo Collection Resorts & Villas is looking for full year employment:

Reservations agent

As a Hotel Reservation Agent, you will play a crucial role in ensuring a seamless and positive experience for our guests. Your primary responsibility will be to assist guests in making reservations, answering inquiries, and providing information about the hotel's amenities and services. You will be the first point of contact for potential guests and will contribute significantly to their overall satisfaction during their stay.

Responsibilities:

• Handle guest reservations via phone, email, and online platforms.


• Provide excellent customer service, addressing inquiries and special requests.


• Input and manage reservation details accurately in the hotel system.


• Resolve guest concerns promptly and professionally.


• Promote hotel services and upsell when possible.


• Collaborate with other departments for smooth guest experiences.


• Maintain updated records of reservations and guest interactions.

Qualifications:

• High school diploma or equivalent.


• Previous experience in Reservations, Front Office or Sales, preferably in hospitality industry.


• Familiarity with reservation systems and PMS.


• Strong communication and organizational skills.


• Ability to work flexible hours, including weekends and holidays.

Desirable Qualifications

• Time management & organized


• Able to work with multiple stakeholders


• Customer service orientation


• Problem solving


• Adaptability

Benefits

• Career development in a fast-paced, growing work environment.


• Training opportunities.


• Staff housing


• Daily meals during hotel operations


• Full year job


• Excellent working environment


• Child Bonus and Wedding Bonus (if you marry or become a parent during our cooperation)

Join our dynamic team and contribute to the success of Santo Collection as we strive to deliver exceptional experiences to our guests and clients. If you are a proactive and detail-oriented individual with a passion for sales, we invite you to apply and grow with us!