Guest Relations Manager

Lesante Collection is looking to recruit for season 2025 a passionate

Guest Relations Manager

Lesante Collection is a prestigious, family-owned group of luxury hotels in Zakynthos, Greece, offering a refined escape in three exceptional properties. Each hotel, from the fam- ily-friendly Lesante Classic to the adults-only Lesante Blu and the culturally immersive Lesante Cape, boasts a unique blend of elegance and comfort. With award-winning accom- modations, suites, and private villas, guests can enjoy everything from traditional Greek fare to world-class fine dining. Lesante Collection sets the standard for hospitality in the Ionian, where luxury meets local charm.

Key Responsibilities:

• Manages and motivates the team to improve sales and quality.
• Monitor customer service level by analyzing guest satisfaction.
• Work with Housekeeping, Food & Beverage and Maintenance to ensure guest needs are exceeded in terms of room requirements and dining expectations.
• Maintain effective communication with all relevant departments.
• Oversees recruiting and hiring for the Guest Relations team.
• Ensure all employees adhere to company grooming standards.
• Leads by example by displaying confidence, energy and enthusiasm.
• Reports directly to the Front Office Manager.

Απαραίτητα Προσόντα:

Best Candidate’s profile:

• Degree in Hospitality / Tourism
• Minimum of 2 years’ experience in a comparable position in luxury hotel operations
• Computer Literacy and familiarity with Hospitality software (Opera, Fidelio)
• Fluency in Greek and English an extra language would be a plus
• Prior LHW experience, in a similar position would be considered an asset
• Hands-on leader
• Dedication and willingness to go above and beyond.
• Passion for delivering exceptional levels of guest service

Παροχές:

Lesante Collection offers:

• Competitive remuneration package including accommodation
• Career development opportunities
• Continuous training
• Friendly work environment