Front Desk Agent

The front desk agent will be responsible for receptionist duties & communication with guests, always providing exceptional customer service. This role is crucial in shaping guests’ first & last impressions of their stay, making it essential to be friendly, professional & efficient. The job can be fast-paced, especially during peak season.

RESPONSIBILITIES

• Welcome guests


• Process check-ins & check-outs


• Ensure payment methods are secured & handle billings


• Maintain guests’ profiles


• Provide information of local attractions, transportation, dining options


• Answer guests’ inquiries about hotel services, amenities, surrounding area


• Address & resolve issues promptly & courteously


• Coordinate with the night & afternoon shifts to ensure seamless handover

JOB RELATED SKILLS

• Previous experience in a 5* hotel


• Clear verbal & written communication skills


• Demonstrating a pleasant & positive professional image to both guests & the rest of the team


• Ability to work in a fast-paced environment & manage tasks efficiently


• Excellent use of the English language is required [knowledge of French language will be a plus]


• Familiar with hotel management system software & Microsoft Outlook environment [knowledge of FIDELIO will be a plus]


• Teamwork culture

BENEFITS

• Dynamic & supportive environment


• Ongoing training opportunities


• Accommodation in our staff facilities of excellent standards


• On-shift meal


• Uniform & Laundry services