Guest Relations / Concierge

• Ensure that all our loyal members are personally welcomed and recognized.
• Review the daily arrival report and make sure the welcome amenities and guest preferences or other requests are in place.
• Check the rooms prior to arrival and escort guests to their rooms when they arrive.
• Make personal contact with the guests daily, resolve their issues.
• Resolve any problem or concern regarding guest’s accommodation or service as they arise, following up constantly with related departments.
• Having daily communication through what’s up with guests, as we are dedicated to them during their stay.
• To check in guests, since they will know very well how to operate the PMS.
• Prepare –review and update guest profiles and share them with the rest of the team and other relevant departments.
• Find possible opportunities to delight our guests and create personalized memorable experiences.
• Be present in all public areas during their pick time to ensure all guests’ needs are met.
• Be in constant co-operation with other Departments

Απαραίτητα Προσόντα:

• At least 1 year of experience in the hospitality industry, with Front Office experience in a 5-star hotel preferred
• Hold a Hospitality degree
• Fluent in both Greek and English, additional proficiency in German, Russian, or French is a plus
• Proficient in computer systems and familiar with Property Management Systems (PMS)
• Strong communicator, capable of engaging guests from diverse backgrounds
• Possess a calm, professional demeanor with unwavering integrity
• An inspiring team player who fosters collaboration and a positive work environment
• Demonstrate excellent communication etiquette, both written and verbal, with internal and external guests
• Exceptional attention to detail, organizational skills, and a proactive approach to problem-solving
• Ability to prioritize tasks, multitask efficiently, and manage time effectively
• A natural people person with outstanding customer service skills, dedicated to enhancing the guest experience
• Valid driving license is a plus

Παροχές:

The company offers:

• Competitive compensation package
• Contract: Full Time / seasonal
• Stating Date: May 2025
• Οn going training opportunities.
• Accommodation & Half Board included
• Friendly work environment

Inclusion and Diversity

Nimbus Hotels is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

Should you wish to be a member of Nimbus Hotels team, please send us your CV