Publisher Growth Account Manager

Project Agora, a TDG (ThinkDigital Group) company, is a Media Technology SaaS on a mission to Κeep the Open Web Open. In our day-to-day, we work with over 2700 top local digital Publishers and e-Retailers in EMEA and LATAM, supporting them to maximize the value of each visitor.

Project Agora has been named as one of the 1.000 fastest growing companies in Europe by the Financial Times, enjoying an annual growth of more than 80% every year since 2017. Our teams are an extraordinary group of talented, active, and innovative people who care about more than just building cutting edge technology.

We live and define our work ethics by our core values. We are Rainmakers bringing stunning results, I+Valuers supporting colleagues, customers and partners and Fat Cow Killers striving to take inefficiency out of the way. Innate Curious we always explore ways to understand root causes and innovate and Positive Bigfoots carrying self-sustainable digital minded happiness to other people.

Wherever you’re based, however you feel at your most productive you will join a modern hybrid workplace environment with the added excitement of collaborating with a multinational, talented and dynamic team. We believe that the future of work is defined by flexibility, location independence and should be built around the new needs of our clients, our teams and our people.

Your Impact

To join us in our mission to keep the Open Web Open, we are looking for a talented Publisher Growth Account Manager. The successful candidate will have the opportunity to work at the forefront of the advertising industry as a member of our Publisher Key Account Department and provide accurate solutions to our Publishers.

Being part of a fast-growing scale-up organization, the role requires a quick learner and a passionate professional for nurturing and growing existing customer relationships in the demand chain of the digital advertising ecosystem.

The successful candidate will join TDG’s Headquarters in Athens and will work closely with internal teams including Product, Publisher Growth and Development.

Come join us and help Keep the Open Web Open.

Key Responsibilities

A Publisher Growth Account Manager works with Publishers to meet their traffic and revenue growth goals. The Growth Account Manager, through a deep understanding of client needs, will work to build strong trust relationships and ensure customer satisfaction and goal attainment.

• Manage a dedicated portfolio of clients, striving to maximize client Growth, retention rates and significantly boost overall customer satisfaction.
• Communicate the value of our products to clients, ensuring they maximize their growth potential.
• Ensure client receives exceptional technical support, responding promptly and effectively to all product-related inquiries.
• Cultivate strong, trust-based relationships with clients, offering expert advice on monetization and traffic generation strategies.
• Maintain an extensive understanding of our product's functionality and its application in helping clients achieve their business objectives.
• Support the onboarding process for new clients alongside the Publisher Growth Manager
• Conduct regular optimization meetings with clients and strategically plan Business Reviews to facilitate successful contract renewals.

We’re looking for someone who has

• Holds a BA/BSc in Marketing, Communications, Business, or a related field.
• Has over 2 years of experience in customer support and sales. Digital Publishing experience will be considered a plus.
• Has Excellent command of both written and spoken English.
• Good critical thinking and problem-solving skills.
• Ability to nurture and maintain long-lasting client relationships while effectively navigating diverse market landscapes.
• Looking to consistently produce high-quality work, with a proactive attitude.
• Inner drive to progress and succeed within his/her role, self-motivated and committed to corporate values and vision.

Benefits and Perks

We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:

• A competitive salary based on experience and skills.
• A budgeted training and professional development plan.
• A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team.
• Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work.
• Health insurance scheme.
• Access to TDG’s Library for professional development.
• Fresh fruits & best selection of tea every day.