Level 4 Support Engineer

Job Description

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our 4LS/NPI team is responsible for the foundational Support used by various Nokia teams and Nokia´s customers.

As a Platforms Engineering 4LS/NPI Engineer in the team, you will be responsible for 4th level support after product release is completed, integrating and testing products and supporting application developers in optimizing their workloads for the system. You need to have proven coding skills as before product release date you will be part of development team, typical skills needed in this area are profound understanding of some or all of following : GO, k8s, OpenTelemetry, VictoriaMetrics/Prometheus, OpenSearch, Grafana and SRE concept

Having thorough understanding of cloud native software development as well as 24/7 operations, you feel equally comfortable with new software to automate administrative tasks and frameworks to simplify component support as well as designing operations strategy and test automation toolchains for complex, cloud native distributed systems built on top of open-source technologies. As Part of 4th Level Support work you will troubleshoot and fix customer deliveries. Oftentimes this requires hard thinking and innovative solutions.

If you join us, you will have the opportunity to apply your engineering skills, your deep knowledge and experience in designing systems and solutions that will be deployed globally to our Nokia customers.

How You Will Contribute And What You Will Learn

Are you passionate about creating solutions, solving problems and developing skills in the latest, cutting edge networks?

As Senior 4th Level Support Engineer you have proven track record ondeveloping technical teams. You have solid people centric mindset and minimum 5 years of experience. You have solid understanding of all R&D and support processes. Having thorough understanding of cloud native software development as well as Day 1/2 operations, you feel equally comfortable supporting new software to automate administrative tasks and frameworks to simplify application operations as well as Technical support, deployment strategy and test automation toolchains for complex, cloud native distributed systems built on top of open-source technologies.

You will work with enterprise and technical support teams L1->L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria.

As part of our team, you will need:

• GO
• Open Telemetry
• Grafana
• VictoriaMetrics/Prometheus
• OpenSearch
• SRE
• Support Processes
• Support in dimensioning
• Support in optimizing, training/coaching
• Deployment and upgrade automation
• Verification, including performance and security testing, test automation
• Participating in troubleshooting, maintenance and internal tool development for Ops.
• Ticket handling (L4)
• 24/7 ROTA engineering (target is to support weekend every 5 weeks - related with extra compensation)
• Deployment support
• Lab maintenance
• Fixing upstream
• Implementing platform services
• Observability, Serviceability
• Big data processing, streaming & storage solutions
• Constantly improving the product and keeping up the best possible quality. Sharing ideas and coaching other team members on your special area.
• Following and actively sharing the latest technological trends, innovations and news.
• Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area.
• Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product
  
  

Key Skills And Experience

• Coding, preferably the Go programming language
• At least 5+ years of experience in understanding complex distributed systems and/or system software
• Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit
• Attention to detail and preference to automate repetitive tasks instead of running them manually
• Excellent Linux knowledge
• Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies
• Experience in leveraging cloud-based managed services is a benefit
• Good understanding of virtualization platforms used in private cloud and/or modern server hardware
• Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains.
• Experience in using open-source solutions, a track record of open-source contributions is highly valued
• Observability, Serviceability, Operability topics are daily topics for you and understanding “Golden signals” in this area is no-brainer for you
• Structured approach, capability to contribute hands-on when needed, and excellent communications skills
• Support in troubleshooting and performance optimization of analytics workloads.
• Enhancing deployment and upgrade automation of services in own area.
• Fluent in spoken and written English is a must.
  
  

Most importantly you have the genuine drive and desire to work with cutting edge technologies to deliver a superior experience to our customers.

Benefits

• We provide a comprehensive private life and medical insurance plan to safeguard your well-being and that of your family.
• As part of our commitment to your health, we offer an annual medical check-up program.
• We offer a pension plan to help you plan for your future and ensure financial security after retirement.
• Enjoy the convenience of a ticket restaurant e-card, which can be used at various restaurants and eateries according to our policy (currently at €120 monthly)
• You will be provided with a company mobile device and subscription to stay connected and efficient in your work.
• We offer company bus transportation to facilitate your daily commute to and from work.
• Benefit from flexible working hours and the option to work in a hybrid or remote mode, providing a better work-life balance.
• Receive a one-time payment of €350 as cash support for hybrid or remote mode arrangements.
• Take advantage of our Personal Support Service, which provides confidential and professional support and guidance on a range of emotional, practical, and work-life topics.
• Participate in Nokia's voluntary employee share purchase plan, allowing you to share in the company's success.
• Our Employee Recognition program, "Everyday Excellence," acknowledges and rewards outstanding contributions. You can redeem awards through our online store.
• Earn a generous referral bonus of €2.000, one of the highest in the market, for referring qualified candidates to join our team.
• Enjoy 90 calendar days of paid leave for the arrival of a new child.
• Engage in social clubs and cultural activities organized by the company to foster a sense of community and well-being.
• E-Learning Platforms: Access renowned e-learning platforms such as NokiaEDU, Harvard ManageMentor, and LinkedIn Learning for technical training and personal development.
  
  

We provide ample opportunities for career growth and development, including training programs and mentorship initiatives.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.