Front Office Manager

Your main purpose

Mission: As a Front Office Manager, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.

Management: Ensure that all services of the Front Office Desk are carried out in a smooth and exceptional manner. Monitor guest feedback and reviews, taking proactive measures to address any issues and contin-uously improve the guest experience. Maintain effective communication with all related departments.

Supervision: Identify training needs to develop and manage performance. Participate in departmental em-ployees’ selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.

Requirements:

• Previous experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.
• Degree in Hospitality Management / Tourism.
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Strong communicative, interpersonal, managerial & problem-solving skills.

Benefits:

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

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