Customer Support Executive

Campeón Gaming is an innovative i-gaming hub with a highly engaging and effective affiliate network. Since the beginning, we have focused on delivering the best i-gaming experience, building trustworthy partnerships, and providing an unrivalled iGaming solutions platform.

With a focus on delivering an exceptional iGaming experience, we provide the ultimate technology stack needed to build, deploy and manage the most engaging gaming experience within the iGaming industry.

We stay motivated through our people, who are the driving force behind our company's success. We always place people at the center of everything we do; and our awards as one of the Best Workplaces in Greece for 2021 & 2023, 2nd Best Workplace in Tech Hellas 2023, and certified Great Place to Work for 2021, 2022 and 2023, only comes as a confirmation of that.

Our diverse team consists of open-minded, passionate, and multi-skilled individuals with deep industry knowledge. We make a positive impact in our community, enforcing pillars of society that require our support because we are better together.

We are currently looking for a talented Customer Support Executive to provide enhanced customer services.

Responsibilities:

• Respond in a quick, efficient and professional manner to various customers' queries (offers, payments, verification) via Live Chat and Emails.
• Deliver outstanding customer service while complying with the company's policies and guidelines.
• Internal communication with other departments, following pending issues related to customers' requests.
• Always be updated with the company's products, promos, policies and changes as required.
• Update customers' database.
• Collaborate with team/shift leader and colleagues.

Requirements :

• Fluent in English (both written and oral).
• Strong communication and teamwork skills.
• Service-oriented mindset with strong multitasking ability.
• Proficiency in MS Office.
• Fast typing skills.
• Experience in customer support, helpdesk, or customer service (especially in the i-gaming industry) is a plus.
• Work in shifts according to business needs including evenings and weekends.

We got you covered here:

• Competitive remuneration package & bonus scheme
• Unlimited access to LinkedIn Learning programs as well as funding to educational programs of your choice
• Health insurance for you and your loved ones & access to a 24/7 Support Line
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
• Paid educational leave
• Hybrid working model
• Coverage of your public transportation expenses
• Modern offices in the centre of Athens & Thessaloniki
• 360 feedback for constant personal and professional development
• Birthdays are always a day off!

Equality/Diversity/Inclusiveness

At Campeón Gaming we are proud to provide equal opportunities to everyone. We value our employees and we welcome everyone, no matter their ethnic, cultural, or religious background, or their beliefs, family status, and sexual orientation.

We support and encourage diversity, equal rights, and inclusiveness.

Our team consists of people from different ethnicities and cultures, and we believe that this was our competitive advantage, leading our company to rapid growth. Therefore, we are committed to fostering an inclusive and friendly environment, where everyone has an opportunity to grow and develop within the company.

Be part of our team!