CUSTOMER SERVICE REPRESENTATIVE

Axion consulting services on behalf of its client, a multinational company, is currently seeking to recruit a Customer Service Representative. In this entry level position, you are the intermediate among Logistics, Finance, Sales, Supply Chain and Customers in all levels of the supply cycle, namely from quotation request until invoicing, ensuring maximum customer satisfaction. This is a great opportunity within a leading international company with excellent working environment.

Responsibilities

• Orders Release


• Follow up of intercompany shipments (from Central Dcs to Local Dc)


• Stores` stock replenishment & Inventory management


• Local DC handling for at once orders (pick & sell to Greek customers)


• Invoicing


• EDI files


• Liaise with credit department to confirm payments of orders


• Arrange product returns/cooperation with local 3PL Dc


• Check orders and make changes to them whenever needed (cancellations, copy or everything else requested by the brand, sales team or customers)


• Follow up and confirm orders with sales department


• Liaise with sales department and customers for finalizing orders


• Create reports that shares with sales departments.


• Handles incalls from customers


• Handles product warranties


• Handles local dc


• Data entry in various platforms

Qualifications

• University Degree in Economics / Supply Chain


• Experience in customer order service


• Excellent communication skills


• Excellent computer skills


• Good knowledge of Excel


• Ability to manage multiple priorities within a fast-paced environment

Benefits

• Excellent working environment


• Continuous Training


• Competitive salary package


• Private Insurance

The ideal candidate loves talking to people and proactively solving issues.