Concierge Agent | Village Heights Resort

Concierge Agent

About the role:

As a Concierge Agent at Phāea, you're the welcoming face and local expert, dedicated to enhancing our guests' experiences and creating lasting memories. Your role is vital in providing personalized service, offering expert recommendations, and ensuring every guest feels valued and cared for throughout their stay. Serving as the destination authority, you provide valuable insights into local culture, attractions, and activities, enriching our guests' journeys in our timeless Greek haven.

About Phāea:

Phāea is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, Phāea comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. Phāea is expanding to introduce undiscovered Greek destinations into its portfolio.

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

Culture fit:

• Contribute to the curation of extraordinary, guest-centric hospitality experiences that tell the story of a truer, more timeless Greece.


• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.


• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job fit - responsibilities:

• Greet guests warmly, assist with check-in/out, and provide personalized local recommendations.


• Escort guests to rooms, offer property tours, and ensure comfort.


• Handle inquiries and special requests, arrange transportation, and reservations.


• Communicate pre-arrival, follow up during stay, and assist with special occasions.


• Maintain a clean lobby, accurately input guest data, and share information with staff.


• Upsell room upgrades and services, implement cross-selling strategies to enhance experiences and revenue.

Must have:

• Proven working experience in a concierge or customer service role


• Proficiency in property management systems (Opera) and MS Office


• Ability to handle multiple tasks simultaneously with attention to detail


• Strong communication and interpersonal skills


• English language proficiency

Nice to have:

• Experience in international luxury brands


• Familiarity with sustainability practices


• Proficiency in additional languages

What we offer:

• Comprehensive hospitality and department-specific training


• Compensation offering in line with industry


• Accommodation in staff apartments (for non-local residents)


• Meals in staff canteen


• Opportunities for career advancement


• Supportive and welcoming work atmosphere


• A wide variety of benefits


• Staff bus transportation (for Heraklion residents)