Web3 Customer Success Specialist

Pragmatike
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
Job Description:

  • Location: Fully remote, EU timezone (CET +/- 2hours)
  • Start date: ASAP
  • Languages: Fluent English is mandatory
  • Our client: Cloud Computing / Web3 / AI - European Saas


Responsibilities:

  • Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and particularly app stores. Your direct responses will not only resolve issues but also build trust and loyalty among our customer base.
  • Voice of the Customer: Champion the customer's voice ensuring that feedback gathered from direct interactions is clearly communicated and acted upon.
  • Automation and Efficiency: Implement and optimize AI-driven tools and other technologies to streamline routine support tasks, aiming for faster and more effective resolutions to customer inquiries.
  • Multi-Channel Support Management: Oversee a cohesive and integrated customer support strategy across various platforms to ensure a seamless and high-quality customer experience.
  • Knowledge Base and FAQ Enrichment: Regularly update our knowledge ensuring that our self-help tools are accurate, comprehensive, and effective.
  • Cross-Functional Collaboration: inform and influence product development, feature prioritization, and issue resolution, ensuring a customer-centric approach in all product decisions.


Skills and Competencies:

  • Exceptional Direct Communication Skills: Demonstrated ability to engage directly with customers across multiple channels, providing empathetic, clear, and effective responses to inquiries, feedback, and reviews. Your communication skills bridge the gap between our customers and our product, making you the face and voice of our clients brand.
  • Advanced Technical Proficiency and Tool Use: Experience with customer support platforms (e.g., Zendesk, Salesforce), feedback management on digital platforms (e.g., Google Play Store, Apple App Store), and agile collaboration tools (e.g., JIRA, Confluence) to ensure efficient operation and continuous improvement of the support function.


Qualifications:

  • A relevant diploma or associate degree in Business Administration, Communication, or a related field. While a Bachelors degree is advantageous, we highly value practical experience and specific skills in our candidates.
  • A minimum of 5 years of experience in customer support, with a focus on digital or tech products. Experience in a leadership role is a plus.
  • Demonstrated proficiency in using customer support technologies, including experience with CRM platforms (e.g., Zendesk, Salesforce) and familiarity with managing feedback on digital platforms (e.g., Google Play Store, Apple App Store).
  • Solid understanding of agile methodologies and experience with collaboration tools such as JIRA and Confluence, showcasing the ability to work effectively in a dynamic and fast-paced environment.
  • Fluency in English is a must (written and spoken)
  • Web3 / Blockchain experience is a ++

Πώς να εφαρμόσει

Για να υποβάλετε αίτηση για αυτήν την εργασία θα πρέπει να εξουσιοδοτήσετε στον ιστότοπό μας. Εάν δεν έχετε ακόμα λογαριασμό, εγγραφείτε.

Δημοσιεύστε ένα βιογραφικό

Παρόμοιες εργασίες

Platform - Software Engineer, engineering productivity

Elastic, Εργασία εξ αποστάσεως
πριν 1 εβδομάδα
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate...

Senior Software Engineer - Backend

Pragmatike, Εργασία εξ αποστάσεως
πριν 2 εβδομάδες
Job Description: Location: Fully remote, US timezone Start date: ASAP Languages: English is mandatory Responsibilities: Lead the development and implementation of products and features, guiding them from concept to deployment. Work closely with product managers, designers, and other stakeholders to grasp requirements and prioritize tasks efficiently. Focus on user needs while making informed trade-offs among speed, quality, and functionality. Identify...

Finish Customer Support Specialist - Athens, Greece

AMSpace Recruitment Consultancy, Εργασία εξ αποστάσεως
πριν 2 εβδομάδες
Company: AMSpace Recruitment Location: Athens, Greece Salary: €1,100 - €1,300 per month plus performance bonus up to €200 Type: Hybrid (Work from Home and Onsite) Overview: AMSpace Recruitment is seeking an enthusiastic and customer-focused Customer Support Specialist to join our client's team in Athens, Greece. This role offers the opportunity to work in a dynamic environment while enjoying the benefits...