Web3 Customer Success Specialist
Pragmatike
Πλήρης απασχόληση Μακρινός
Εργασία εξ αποστάσεως
Job Description:
- Location: Fully remote, EU timezone (CET +/- 2hours)
- Start date: ASAP
- Languages: Fluent English is mandatory
- Our client: Cloud Computing / Web3 / AI - European Saas
- Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all channels, including emails, social media, community forums, and particularly app stores. Your direct responses will not only resolve issues but also build trust and loyalty among our customer base.
- Voice of the Customer: Champion the customer's voice ensuring that feedback gathered from direct interactions is clearly communicated and acted upon.
- Automation and Efficiency: Implement and optimize AI-driven tools and other technologies to streamline routine support tasks, aiming for faster and more effective resolutions to customer inquiries.
- Multi-Channel Support Management: Oversee a cohesive and integrated customer support strategy across various platforms to ensure a seamless and high-quality customer experience.
- Knowledge Base and FAQ Enrichment: Regularly update our knowledge ensuring that our self-help tools are accurate, comprehensive, and effective.
- Cross-Functional Collaboration: inform and influence product development, feature prioritization, and issue resolution, ensuring a customer-centric approach in all product decisions.
- Exceptional Direct Communication Skills: Demonstrated ability to engage directly with customers across multiple channels, providing empathetic, clear, and effective responses to inquiries, feedback, and reviews. Your communication skills bridge the gap between our customers and our product, making you the face and voice of our clients brand.
- Advanced Technical Proficiency and Tool Use: Experience with customer support platforms (e.g., Zendesk, Salesforce), feedback management on digital platforms (e.g., Google Play Store, Apple App Store), and agile collaboration tools (e.g., JIRA, Confluence) to ensure efficient operation and continuous improvement of the support function.
- A relevant diploma or associate degree in Business Administration, Communication, or a related field. While a Bachelors degree is advantageous, we highly value practical experience and specific skills in our candidates.
- A minimum of 5 years of experience in customer support, with a focus on digital or tech products. Experience in a leadership role is a plus.
- Demonstrated proficiency in using customer support technologies, including experience with CRM platforms (e.g., Zendesk, Salesforce) and familiarity with managing feedback on digital platforms (e.g., Google Play Store, Apple App Store).
- Solid understanding of agile methodologies and experience with collaboration tools such as JIRA and Confluence, showcasing the ability to work effectively in a dynamic and fast-paced environment.
- Fluency in English is a must (written and spoken)
- Web3 / Blockchain experience is a ++
Πώς να εφαρμόσει
Για να υποβάλετε αίτηση για αυτήν την εργασία θα πρέπει να εξουσιοδοτήσετε στον ιστότοπό μας. Εάν δεν έχετε ακόμα λογαριασμό, εγγραφείτε.
Δημοσιεύστε ένα βιογραφικόΠαρόμοιες εργασίες
Sales Representative Structural Heart
Medtronic,
Εργασία εξ αποστάσεως
πριν 5 μέρες
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and...
Compliance and Data Protection Manager (Maternity cover)
FREENOW,
Εργασία εξ αποστάσεως
πριν 6 μέρες
Location : We are flexible! Come and join us either in Poland, Portugal, Spain or Greece! FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for an experienced Compliance & Data Protection Manager for our central Compliance & Data Protection team for a fixed-term contract of one year to cover a maternity...
Technical Design Specialist
Iron Mountain,
Εργασία εξ αποστάσεως
πριν 2 εβδομάδες
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain....