Sales Shopkeeper (Sal_Shop 11/24)

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.
We all choose to work at IKEA because we share the unique company culture and values.
We are passionate about our business and strive for high performance.
We have fun at work and a human approach while performing.

For our new Store in Heraklion, we are looking for:

Sales Shopkeeper ( IKEA HER STORE )
(Sal_Shop 11/24)

Reporting to the Home Furnishing Business (HFB) Coordinator of the Sales Division, you will be responsible and accountable to:

•Ensure the required sales turnover and profitability of the department, based on the targets set
•Contribute to the achievement of the sales objectives
•Select, develop and maintain a motivated team capable of achieving the agreed objectives
•Steer towards maximizing all commercial KPIs of the department
•Ensure the best possible customer service following Active Selling and Meet & Greet principles and have customers in focus as your first priority
•Implement all the agreed actions set in order to improve the Brand capital, the Pulse SX & the Employee Survey results
•Ensure that all company, legal and health & safety guidelines are followed in all areas of responsibility and at all times
•Closely monitor, control and improve all operating costs and KPI’s related to the area of responsibility

The Skills & Qualifications:

•Bachelor’s Degree, Preferably in Business Administration
•Good command of the Greek & English language
•Good knowledge of MS Office
•At least 1 year of experience in a managerial position
•People management skills
•Achievement drive, initiative taking and problem solving skills
•Commercial Thinking
•Customer Focus
•Good planning and organizational skills
•Very good communication and interpersonal skills
•Ability to work under pressure and strict deadlines

Nice to Have:

•Knowledge of Microsoft Navision
•Knowledge of the Retail Market



The People we seek:

Lead by example constantly looking for new and better ways forward
Believe in empowering people, taking ownership, making decisions and following through
Have a hands on and customer service driven approach.
Have the courage to question existing solutions and think in unconventional ways
Have a passion for life at home and retail


What we offer

If you take on this position, these are just a few things you can expect from us:
-An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.
- A diverse group of people who value working together
- An open and inclusive culture where you can be yourself
-And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us

IKEA started in 2000 its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 6 Stores (Athens, Thessaloniki, Larissa, Ioannina and Patra), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia & Varna, Velico Tarnovo). We also operate 7 Pick-Up-Point (Rhodes, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol).

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