Front office Agent

Job Title: Front office Agent

Location: On site

Job Type: Seasonal

Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed toexcellence and growth. We are seeking a highly motivated Front Office Agent touplevel the experience of our guests.

Job Role: As a Front Office Agent at MiraggioThermal Spa Resort you play a vital role in providing exceptional guestexperiences. You are the first point of contact for our guests and areresponsible for creating a warm, welcoming, and efficient environment in thehotel's front office. Your primary goal is to ensure a seamless check-in andcheck-out process while delivering outstanding guest experience.

Key Responsibilities:

• Guest Check-In and Check-Out: Greetguests with a friendly and professional demeanor. Assist guests with thecheck-in and check-out process, ensuring accuracy and efficiency. Handle guestinquiries and requests promptly and courteously.
• Reservation Management: Verify and confirm guest reservations accurately.
• Payment Processing:Collect and process payments, issue invoices, and maintain a balanced cashdrawer. Ensure all financial transactions are conducted securely and incompliance with hotel policies.
• Information and Assistance:Provide guests with information about hotel facilities, services, localattractions, and dining options. Offer recommendations and assistance toenhance their stay.
• Telephone and Email Communication: Answer phone calls, respond to emails, and transfer calls to appropriatedepartments. Handle reservations, inquiries, and requests via phone and email.
• Problem Resolution: Address and resolve guest issues and complaints professionally, ensuring guestsatisfaction while adhering to hotel policies and procedures.
• Safety and Security: Monitor and maintain the security of the front desk area, ensuring the safetyand privacy of guests. Follow hotel security and emergency procedures.
• Administrative Duties: Complete administrative tasks, such as filing, record-keeping, and updatingguest information.
• Collaboration: Work closely with other hoteldepartments, including housekeeping, maintenance, and food and beverage, toensure seamless guest experiences.

Qualifications:

• Bachelor'sdegree (National or International university/ AEI or TEI)
• 1 yearminimum experience on similar position, leadership in hospitality strongly required.
• Excellentknowledge of Greek and English languages. Third language will be consideredaccordingly.
• Exceptionalcommunication (both verbal and written), negotiation and administrative skills.
• Abilityto prioritize tasks, work under pressure with provided resources, manageworkload using own initiative and sufficiently cover a multitask position.
• Highknowledge of Protel/CRS/PMS revenue management and MS office are considered amust.
• Availabilityto work in shifts, including evenings, weekends, and holidays.

Additional Information: We offer a competitive compensation package, including salary, benefits,and opportunities for professional growth. We are an equal opportunity employerand are committed to diversity and inclusion in our workforce.

If you are dedicated todelivering exceptional guest experiences join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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