Service Account Leader North Greece

Job Description Summary

Service Account Leader (SAL) is responsible to build, maintain and strengthen the relationship between GE HealthCare and hospital management and key stakeholders in the assigned territory (North Greece).

She/He is responsible for creating and winning sales opportunities for supporting service/digital solutions in these accounts and may work individually or where applicable act as part of a One GE HealthCare team to deliver value and solutions to customers and to foster long term partnerships as well.

The Service Account Leader is the subject matter expert for services/digital solutions, including contracts (MSA), on demand services (ODS) and equipment upgrades (O&Us). She/he is expected to be able to differentiate service/digital solution offerings, convey compelling value propositions, lead the opportunities, qualify the customer needs, develop and present solutions proposals and quotations, and respond to customers’ clinical/technical/process questions to successfully execute and close opportunities and sales.

Expected to collaborate closely with the country equipment and other internal teams to build relationship and manage short and long term organizational and business goals with the strategic accounts.

Job Description

Key responsibilities include:

Financial Performance

• Is accountable to achieve Service/Digital Solutions sales OP target in her/his assigned territory (North Greece).
• Ensure pricing compliance for all opportunities.
• Manage opportunities and funnels using applicable CRM sales funnel tools and reporting.
  
  

Territory & Account Management

• Create territory/account plans including opportunity development, competitive strategies and targets.
• Build strong business relationships and formulate strategic account relationship plans within the assigned accounts/ territory. Identify & respond to key account technical and departmental decision makers’ needs and maintain customer contact records in the relevant CRM tools.
• Maintain a network of key opinion leaders within the assigned territory.
• Track and communicate market trends to/from the field including competitor data and develop effective counter-strategies.
  
  

Product & Market Expertise

• Maintain up to date detailed knowledge of GE HealthCare service/digital solution. Be able to present and discuss the value proposition and benefits which are relevant to customers.
• Maintain up to date market and competitor knowledge related to support service & solutions.
• Develop their understanding of the customers changing clinical and/or operational issues and challenges.
• Create viable product and service configurations which meet customer needs effectively, while achieving optimum margin for GE HealthCare.
• Differentiate assigned support service offerings during the various stages of the sales process, effectively using GE HealthCare resources and approved marketing and promotion materials to actively support the customer through their decision-making process towards a successful outcome for GE HealthCare.
• Represent the company at relevant medical conferences and technical exhibitions to promote GE HealthCare support services/digital solutions.
  
  

Opportunity management

• Identify and create new opportunities and work with sales / service leaders and equipment account teams to continuously increase prospect and opportunity funnel.
• Support and manage tender/bid processes including the needs qualification, vendor selection, quotation and closure of service-led opportunities to meet sales and margin targets as well as to maximize customer satisfaction in the assigned territory.
• Create and maintain opportunities in the applicable sales CRM tools.
• Ownership of opportunities and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs including service contract offerings.
• Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction.
  
  

One GE HealthCare teamwork

• Contribute to account plans for strategic accounts covered by account managers/executives.
• Educate account team members on the GE HealthCare service/solution strategy and offerings where applicable.
• Collaborate with and leverage subject matter experts and other resources within GE HealthCare channels to build relationships and secure business.
• Share and follow-up identified leads to other product lines within own accounts and/or One GE HealthCare accounts.
  
  

Compliance

• Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE HealthCare Promotional Codes.
• Adhere to all applicable GE HealthCare compliance policies, codes and training requirements.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
  
  

Quality Specific Goals

• Be aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines
• Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law is broken.
• Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE HealthCare EHS Policies, GE HealthCare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
  
  

Qualifications

• Bachelors Degree and minimum 7 years of sales/service/product marketing experience preferably in a medical or healthcare field. A Masters degree will be desired.
• Previous experience managing accounts linked to Healthcare industry, whether direct hospitals or business groups linked to healthcare facilities.
• Ability to energize, develop and build rapport at all levels with GE HealthCare internal teams and externally with customers.
• Excellent verbal and written communication skills in Greek and English.
• Ability to synthesize complex issues and communicate in simple messages.
• Excellent presentation, negotiation & deal closing skills.
• Able to travel frequently to maintain good quantity / quality of customer face-time with accounts within North Greece.
  
  

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No