Technical Customer Service Greece

Enartia (Papaki & Top.Host), a part of the team.blue family, is seeking a passionate Customer Service Assistant to join our vibrant Customer Experience team.

About Enartia:

Enartia comprises Papaki and Top.Host, recognized leaders in the .GR domain registration and web hosting services in Greece. We operate in a fully remote setup, offering you the freedom to work from home.

Our vision is to make online business simpler by empowering companies, mainly SMEs, SoHos and freelancers with WOW online solutions. We utilize the power of the Internet to make daily life easier and more productive for everyone through innovative, reliable, and friendly services. We provide top-quality services to our customers, and at the same time, aim to create innovation and change.

Three reasons to apply for this job:

• Join a global powerhouse: Enartia is a part of team.blue. We're more than just a company – we're online enablers, providing local entrepreneurs with the essential tools to thrive in today's ever-changing landscape. With over 2 million satisfied customers across Europe leveraging our cutting-edge hosting technology, we're driving success in a digital age.
• Innovative Environment: Join a team that values creativity and innovation. As a Customer Service Associate, you'll have the chance to shape the future of our Greek market, collaborating with various functional units and stakeholders to drive innovation and growth.
• Customer-Centric Focus: Your role will be pivotal in delivering exceptional customer experiences. By leading teams and implementing strategies to enhance customer satisfaction, you'll play a crucial role in ensuring that our customers receive top-notch service, ultimately contributing to our continued success.
  
  
  

Role and responsibilities:

As Customer Service Assistant, your responsibilities include:

• Providing technical support for hosting, domain, and related services via tickets, chat, and phone.
• 365 (24/7) working in rotated shifts
• Assisting with entry-level sales and billing requests.
• Reporting bugs to developers and managing infrastructure monitoring.
• Identifying and reporting infrastructure issues.
• Driving cross-sales and upsells.
• Consulting with customers to enhance their services.
• Providing valuable customer feedback to improve products and services.
  
  
  

Required skills and experience:

To excel in this role, you should possess:

• Professional and friendly customer support skills.
• Excellent written and verbal communication skills in both Greek and English.
• Strong problem-solving skills and efficiency in addressing customer inquiries.
• Knowledge of Linux/Windows operating systems and hosting services.
• Familiarity with Plesk, cPanel, WHM, and common CMS platforms (WordPress, Joomla, etc.).
• At least 2 years of experience in a relative position will be considered an asset.
  
  
  

Personal attributes and key competencies:

• Self-leadership skills and a proactive approach.
• Strong teamwork and cooperation abilities.
• Excellent time management abilities.
  
  
  

Benefits:

• The flexibility to work from anywhere in Greece (fully remote setup).
• Private health insurance to ensure your well-being.
• A work-life balance environment that prioritizes your personal life.
• Additional days off.
• Ticket Restaurant for your convenience.
• Recommend a friend bonus.
• Sponsored training, courses and certifications
  
  
  

Interested?

Interested in joining our team and being part of a forward-thinking company committed to revolutionizing the online landscape? If you're enthusiastic about delivering exceptional customer experiences, driving innovation, and contributing to a dynamic team environment, we want to hear from you! Take the next step in your career journey by applying now and let's shape the future of online business together.

Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.