Mobile CX Business Partner

What You’ll Do

Mobile Business Partner’s mission is to identify NPS/detraction root causes for mobile, identify CX priorities and oversee Mobile related CX fixes roadmap to ensure that our customers get a great, consistent and seamless experience of our Mobile products across channels and touchpoints.

More specifically you will:

• Understand customer experience gaps and turns insights into actionable initiatives alongside commercial and technical teams
• Make recommendations on products or services that will enhance customers' satisfaction
• Feed Network partner ecosystem with CX priorities and oversee integration in action plans
• Oversee CX execution plans, aligns priorities, creates action plans and tracks progress and results
• Assess CX impact of Network Incidents: monitoring, score carding, analysis of affected, priority, supports development of communication to affected
  
  
  

Who You Are

• BSc degree in Engineering/Physics or other related subjects
• At least 2-3 years of experience in marketing and/or customer centric roles having worked with different products and segments
• Experience in the telecommunications or technology sector would be considered an asset
• Solid knowledge of mobile services and understanding of network domains
• Excellent stakeholder engagement and influencing skills, with proven ability to manage cross-functional projects
• Strong business acumen & solid understanding of marketplace and customer needs to advise in product / services development
• Self-motivated, with strong time-management skills and the ability to juggle multiple balls
• Strong analytical skills, ability to evaluate existing processes and insights
• Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences
  
  
  

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's In It For You

• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, gym and parking
• Special employee offers and discounts
  
  
  

Who We Are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.