Team Supervisor - Athens Boutique

À propos de l'équipe

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.

The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.

Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

Le poste en détail

GENERAL ROLE

The Team Supervisor leads his team to ensure the most memorable customer experience, to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

Main Responsabilities

Sales and Customer Experience

• Supervise and support the team in reaching sales targets;
• Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
• Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients;
• Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures;
• Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.
  
  

Business Performance Overview

• Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.
  
  

People Management

• Support the store management in setting objectives and assigning tasks to the team;
• Observe the team and provide ongoing feedback and coaching, supporting their personal development;
• Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication;
• Support other colleagues developing their expertise and skills.
  
  

PROFILE

• Bachelor’s degree preferably with a fashion/linguistic focus;
• Fluency in Greek and English. Italian or a third language will be considered an advantage;
• Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus;
• Proficient with Excel / IT tools;
• Excellent leadership attitude and ability to lead and motivate a team;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
  
  

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
  
  

À propos d’Hermès

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.