Call Center Agent
Live Nation Entertainment
Μερικής απασχόλησης
Αθήνα
Job Summary:
INBOUND CALL CENTRE AGENT
Location: Athens, Greece
Division: Ticketmaster Hellas
Line Manager: Account Director
Contract Terms: 20 hours per week Permanent role
THE JOB
The call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying the customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.
What You Will Be Doing
Managing large amounts of inbound calls in a timely manner
Following call center “scripts” when handling different topics
Handling customer inquiries both by telephone and email
Researching required information using available resources (websites, manuals etc)
Managing and resolving customer complaints
Providing customers with information
Entering new customer data into system
Updating existing customer data in order to maintain call centre database
Processing orders
Identifying and promoting priority issues
Routing calls to appropriate resource
Following up customer calls where necessary
Documenting all call information according to standard operating procedures
Other tasks as may be directed by the Line Manager or Supervisor
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
Deep knowledge of Ticketmaster (Tickethour) technology to enable support customers
Proficient in MS Office products and call centre equipment/software programs
Strong attention to detail
Flexibility and adaptability as you will be dealing every day with different personalities
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Problem Solving
You (behavioural Requirements And Link To Ticketmaster Principles)
Outstanding verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
INBOUND CALL CENTRE AGENT
Location: Athens, Greece
Division: Ticketmaster Hellas
Line Manager: Account Director
Contract Terms: 20 hours per week Permanent role
THE JOB
The call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying the customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.
What You Will Be Doing
Managing large amounts of inbound calls in a timely manner
Following call center “scripts” when handling different topics
Handling customer inquiries both by telephone and email
Researching required information using available resources (websites, manuals etc)
Managing and resolving customer complaints
Providing customers with information
Entering new customer data into system
Updating existing customer data in order to maintain call centre database
Processing orders
Identifying and promoting priority issues
Routing calls to appropriate resource
Following up customer calls where necessary
Documenting all call information according to standard operating procedures
Other tasks as may be directed by the Line Manager or Supervisor
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
Deep knowledge of Ticketmaster (Tickethour) technology to enable support customers
Proficient in MS Office products and call centre equipment/software programs
Strong attention to detail
Flexibility and adaptability as you will be dealing every day with different personalities
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Problem Solving
You (behavioural Requirements And Link To Ticketmaster Principles)
Outstanding verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Πώς να εφαρμόσει
Για να υποβάλετε αίτηση για αυτήν την εργασία θα πρέπει να εξουσιοδοτήσετε στον ιστότοπό μας. Εάν δεν έχετε ακόμα λογαριασμό, εγγραφείτε.
Δημοσιεύστε ένα βιογραφικόΠαρόμοιες εργασίες
Treasury Software Consultants (Asia & Africa)
Profile Software,
Αθήνα
πριν 3 ώρες
Profile Software is an award-winning Banking and Investment Management software provider. The company has a presence in 45 countries and offices in key financial centers, where is providing its innovative technology solutions to well-known global financial organizations and FinTech’s. We are currently growing rapidly and looking for motivated, knowledgeable, and ambitious professionals to join us. About the Role: ...
Sales Associate - Beauty advisor
ΜΥΛΩΝΑΚΗΣ ΝΙΚΟΛΑΟΣ,
Αθήνα
πριν 7 ώρες
Η Alûstre, το νέο πολυτελές brand ομορφιάς από τη Δανία, σας προσκαλεί να γίνετε μέλος της ομάδας μας! Εφαρμόζοντας την πρωτοποριακή τεχνολογία Alûstre DiamondInfused, προσφέρουμε μοναδικές εμπειρίες περιποίησης με την ανεπανάληπτη λάμψη των διαμαντιών. Αναζητούμε Sales Associates – Beauty Advisors για τα καταστήματά μας. Απαιτούμενα Προσόντα: Προϋπηρεσία στον κλάδο των λιανικών πωλήσεων Εμπειρία στη διαχείριση καταστημάτων, κατά προτίμηση σε πολυτελή...
Audit Senior Manager/Director
Baker Tilly Greece,
Αθήνα
πριν 9 ώρες
About the job About Baker Tilly Baker Tilly South East Europe is a leading firm of auditors, accountants, tax consultants and business advisors, operating in Cyprus, Bulgaria, Romania, Moldova and Greece. Country offices are independent member firms of Baker Tilly International; one of the Top 10 largest networks of the sector. A blend of young graduates and mature professionals create...