Industry Accounts Lead (Retail & FMCG Sector)

What You’ll Do

The Direct Sales Lead provides expert knowledge and is responsible for driving delivery of the direct sales activities through face-to-face, inbound/outbound phone, or door-to-door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management.The Direct Sales Lead focusses on performing business dealings, negotiations and signing up contracts and identifying opportunities and strategies to win business from the customers.Typically reports to Senior Direct Sales Manager.

Who You Are

Role purpose: We are looking for an Industry Lead to create long-term, trusting relationship with our customers. The Industry Lead engages customers on their business transformation and advises them on Vodafone’s broad range of products across connectivity and beyond solutions, with the ultimate purpose to help them thrive in a hyperconnected world and create positive change at scale.

Key accountabilities and decision ownership:

• Owns the account management and growth plans (account penetration, revenue, churn) for assigned clientele, both existing and prospective
• Works cross-functionally and orchestrates internal delivery teams on customer success (Presales, Support, Operations, etc.)
• Ensures that operational backlog for assigned clientele is delivered on-time by orchestrating relevant internal teams
• Performs pitching, drives engagement and influence at customer level. Owns the relationship building for key accounts of own industry
• Be present in industry-related external fora to drive engagement with key sector execs
• Keeps abreast of technological insights in the areas of beyond connectivity solutions, with the purpose to walk the talk and effectively advise customers on their ideal transformation journey
• Ensures Net Promoter Scores (NPS) and rest experience satisfaction metrics for assigned accounts are met
• Acts as sponsor of industry trends internally to feed the product development lifecycle as well as marketing teams when needed
  
  
  

Core competencies, knowledge and experience:

• Maintains expertise of internal procedures, products and systems to effectively manage all steps throughout the customer lifecycle
• Ensures growth and retention targets are achieved (revenue, churn, NPS)
• Proven experience gained within a business sales channel (must have minimum 5 years B2B sales experience)
• Understanding of how various cloud technologies work together to be able to drive deeper technology adoption within the existing large account base
• Understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc
• Ability to grow a business through deep and broad expertise in the industry segment
  
  
  

Not a perfect fit?

Professional qualifications:

• University degree (Master degree will be an asset)
• Fluent knowledge of English language (oral & written)
• Driving licence
• Computer literacy
• Excellent communication skills, oral and written
  
  
  

What's In It For You

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who We Are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.