Customer Service Partner Team Leader

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.

We all choose to work at IKEA because we share the unique company culture and values.

We are passionate about our business and strive for high performance.

We have fun at work and a human approach while performing.

For our Headquarters in Spata, we are looking for:
Customer Service Partner Team Leader

The Position:

Reporting to the Customer Relations Manager you are responsible and accountable to:

• Work closely with all internal & external shareholders in order to secure the operational excellence of IKEA Services
• Ensure a market relevant service offer at a market relevant price in the different sales channels
• Measure and control that the post service offer of the external service providers is the best possible in related to the “customer first” mentality
• Ensure that all Customer Relations data (qualitative |quantitative) are correctly tracked & monitored
• Ensure that the service offering and all new services are properly implemented supported and monitored in all our systems
• Implement all the agreed actions set in order to improve the Customer Happy Score 4 axes indices

The Skills & Qualifications:

• University Degree, preferably in Business Management or Logistics
• Very good command of English language
• Very good knowledge of MS Office MS Office
• At least 1-3 years working experience preferably in a high volume customer centric service or retail, industry (operations & logistics) 1-3 year in the Retail Sector Customer Service field
• Customer Focus
• Focus on detail, good planning and organizational skills
• Achievement drive, initiative taking and problem solving skills
• Analytical thinking & Synthesis ability
• Ability to work under pressure and strict deadlines

Qualifications considered as an asset:

• Knowledge of the Retail Market
• Additional Foreign Languages

The People we seek:

• Lead by example constantly looking for new and better ways forward
• Believe in empowering people, taking ownership, making decisions and following through
• Have a hands on and customer service driven approach.
• Have the courage to question existing solutions and think in unconventional ways
• Have a passion for life at home and retail

What we offer

If you take on this position, these are just a few things you can expect from us:

• An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.
• A diverse group of people who value working together
• An open and inclusive culture where you can be yourself
• nd as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us

All applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.

IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 5 Stores (Athens, Thessaloniki, Larissa, and Ioannina), & 2 “New Generation” Store in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 3 in Bulgaria (Sofia ,Varna, Velico Tarnovo). We also operate 8 Pick-Up-Point (Rhodes, Patra, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)

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