Systems Administrator (BCDR)

Systems Administrator

(ISG/BCDR)

Athens, Greece (on-site)

EMPIST is currently seeking a Systems Administrator for our growing team!

The Sys Admin provides technical support to clients across different industries. Individuals should have a technically strong, team-oriented approach to support EMPIST as well as our client’s backup solutions. Troubleshooting and communication skills must be excellent. Dependability and consistency are the key to success in this role.

Key Responsibilities:

• Troubleshoot infrastructure related issues.
• Work in a team environment to implement “fix it forever” solutions for clients.
• Monitor and proactively maintain backup systems.
• Ensure backups for each server, workstation, and system are performing to client expectations.
• BDR monitoring: keep track of and proactively make changes to the backup infrastructure to ensure uninterrupted operation.
• Implement, deploy, and support backup & server infrastructure.
• Short and long-term management of backup systems (available disk space, resources, etc.).
• Revise existing solutions to verify operations and assess any possible improvements.
• Investigate possible inconsistencies / future issues with current setups.
• Perform any restore requests.
• Collaborate with other teams across projects and troubleshooting issues, either backup or infrastructure related.
• Speak with customers to explain and analyze their needs.
• Keep process documentation platform up to date with Backup & infrastructure information to share knowledge with team members.
• Stay up to date on emerging technologies.
• Attend and complete training when necessary to improve skills.
• Escalate issues when appropriate.

Requirements:

• 3+ years of proven experience in systems administration, and troubleshooting of operating systems, software, and hardware.
• Fluency in English language (written and verbal).
• Must have a positive customer service attitude.
• Knowledge of below backup systems:
• Veeam, Datto BCDR, Datto Cloud Continuity, Datto Workstation, Datto SaaS, Azure, Barracuda Backups, Acronis, Replay, Unitrends (for monitoring purposes)
• Experience in supporting VMware, Hyper-V environments.
• Systems engineering experience.
• Microsoft Server familiarity.
• Ability to troubleshoot core Windows infrastructure services (Active Directory Domain Services, DHCP, DNS, Domain Controllers, File Services, Group Policy, Network Policy Server, etc)
• Ability to resolve backup and disaster recovery related issues as needed
• Strong motivation, self-direction, commitment, and integrity
• Ability to multi-task with solid analytical and problem-solving skills

Preferred:

• Prior experience working with MFA platforms (such as DUO and Azure AD MFA)
• Experience with ITGlue
• Management via Command Line tools (Powershell, CMD, Visual Studio Code)
• Project engineer experience a plus
• Has prior experience working within objective and key results (OKR) framework.
• Basic networking skills.
• Azure Certifications (Azure Administrator / Azure Fundamentals) or equivalent experience with Identity, IaaS, or PaaS in the Azure Platform
• Experience working with Azure AD Connect
• Ability to troubleshoot Active Directory Federated Services (ADFS)
• Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert Certifications (MCSE) for Server 2012 or 2016, or equivalent experience
• VMWare Datacenter Certification (VCP-DCV) or equivalent experience
• Experience with RMM tools such as Kaseya Virtual Administrator
• Experience performing administration of Microsoft 365 / Office 365 tenants
• Proven experience working with Active Directory and Azure Active Directory
• Proven experience managing Windows Server 2012- 2022

EMPIST is a full-service technology firm, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business, but of our employees, too. We are a 24-year-old company with locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road, and European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 9 out of the last 10 years which recognizes the fastest-growing, privately-held businesses across the nation. We were also chosen as one of the 501 most influential MSPs in the world (currently #74th in 2023) joining the MSP Mentor 501 list for 10 straight years.