Customer Success Manager

Job Overview

As we are dedicated to delivering exceptional value and driving success to our clients, we are currently seeking a dynamic and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will project-manage our clients' multichannel campaigns, working closely with various internal teams to deliver a seamless experience, and fostering long-term relationships that enhance retention and customer satisfaction.

As this role involves working as a freelancer, you should have your own company and invoice us accordingly.

We understand that job-hunting can be stressful, and we seek to make the recruitment process as easy and transparent as possible. That said, we want to fully get to know you, and hear about your ideas and goals - so needless to say, cover letters generated by GPT-4 or other LLMs will not be considered for the role.

Key Responsibilities:

• Manage projects and campaigns that balance the needs of the customer with Brightvision's objectives, whilst monitoring profitability, performance, and delivering an unrivalled CX.
• Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor.
• Understand and define Ideal Customer Profiles (ICPs) and buyer personas to tailor outbound marketing efforts.
• Plan and deliver profitable multi-channel outbound marketing campaigns, ensuring alignment with client goals.
• Create, amend, and develop prospect data lists to optimize outreach and engagement strategies.
• Manage and monitor the performance of Sales Development Representatives (SDRs) to achieve campaign objectives.
• Analyze campaign performance metrics and provide actionable insights to improve client success initiatives.
• Collaborate with cross-functional teams to ensure seamless execution of marketing strategies and client deliverables.
• Drive client retention and renewal strategies, identifying opportunities for upselling and cross-selling services.
• Stay informed about industry trends, digital marketing methodologies, and best practices to enhance client strategies.

Ideal Candidate Profile:

• You have previous successful experience in B2B telemarketing/Inside Sales.
• Previous experience working in marketing agencies
• Strong background in digital marketing and project management.
• Strong analytical skills with the ability to interpret performance data and make data-driven decisions.
• Leadership experience of a few years.
• Excellent communication and relationship-building skills.
• Proven experience in customer success, preferably within the tech industry.
• Fluent in English (both written and spoken).
• In-depth understanding of ICPs, buyer personas, and outbound multi-channel marketing methodologies.
• Experience in creating and managing prospect data lists.
• Interested in working in a fast-paced environment where we strive to offer excellent services to our clients, every day
• You are available to work as a freelancer (invoicing every month).

About Brightvision

Brightvision is a B2B growth marketing agency that specializes in results-driven marketing for tech companies. We have around 100 employees located around the globe, working with some of the largest and most exciting companies in the tech industry. Although our main office is in Gothenburg, Sweden, most of our colleagues work remotely, including team managers. So, you have the flexibility to live wherever you want in the world.

Brightvisions corporate culture is characterized by transparency, teamwork, and personal development. Our vision is to become the largest and most trusted growth partner for B2B technology brands because we firmly believe in the power of technology to solve humanity's problems. You can learn more about our corporate culture in our culture handbook, which is available for reading here.

Why choose Brightvision?

We are a nice bunch of "humble winners" with a good sense of humor (if we do say so ourselves). Since our start in 2000, we have strived to be "remote first", which means that you can work from home as much as you want, no matter where you live in the world.

Areas that make you thrive at Brightvision (according to the staff themselves):

• Good team spirit with awesome colleagues
• Working with the largest and most challenging customers in the tech industry
• Decentralized organization where you work in smaller teams
• Focus on competence development and internal coaching
• Great kickoffs and social activities
• Lots of transparency and good communication
• International environment with colleagues around the world
• Bonus program for everyone
• Stipend if you work remotely to contribute to your costs
• Health & wellness program
• Focus on world-class leadership
• Meetings with your manager every two weeks

Welcome to look at what daily life at Brightvision might look like on our Instagram:

Brightvision Global or read more about us on our Career page.

If you feel that Brightvision would be a perfect match for you, please send in your application as soon as possible.

We hope to hear from you!

The values you sign up for when working with Brightvision are explained in this handbook. These values are here to guide you to make the right choices.

• Handbook | Growth Agency | B2B Tech