Front Office Agent

Front Office Agent – Nikki Beach Resort & Spa Santorini

Position Overview

Join the dynamic Front Office team of Nikki Beach Santorini, delivering exceptional guest experiences in a luxury lifestyle environment. As a Front Office Agent, you will be one of the first points of contact for our guests, ensuring smooth arrivals, departures, and outstanding service throughout their stay.

Key Responsibilities

• Welcoming guests with professionalism and warmth; managing check-in & check-out.


• Handling room keys, luggage coordination, and guest inquiries.


• Managing reservations, cancellations, and room assignments.


• Processing billing, cash/credit payments, and daily balancing.


• Providing information on hotel services, events, and local attractions.


• Responding to guest requests and resolving issues promptly.


• Operating hotel PMS and producing daily shifts/reports.

Requirements

• Previous experience in a luxury hotel front office or concierge department.


• Fluent Greek & English; additional languages (e.g., Mandarin) are a plus.


• Excellent communication skills and a polished professional appearance.


• Ability to multitask in a high-energy, fast-paced environment.


• Positive team attitude and strong interpersonal skills.

Benefits

• Competitive salary, based on experience and qualifications.


• Fully equipped accommodation provided.


• Daily meals included.


• Supportive work culture and opportunities for growth & development.