Maitre D' Hotel - Litochoro Pierias

About the role

We are looking for a professional Maitre to be responsible for managing all Food & Beverage operations and for delivering an excellent guest experience.
The focus is on professionalism and providing a superior customer experience. The ideal candidate must possess in depth knowledge about Food & Beverage in addition to superior customer relations skills. Excellent communication is essential to build a rapport with guests and ability to lead a team.

Responsibilities

• Manage all restaurants’ operations within budgeted guidelines and according to the highest standards.


• Ensures the smooth and efficient operation of the F&B department and provides customer focused service to the guests, ensuring their stay will become an unforgettable experience.


• Comply with all health and safety regulations.


• Greet and escort guests with a professional and positive attitude.


• Oversea the flow of guests within the restaurant.


• Manage the reservations and shift team.


• Organize time effectively, forward plan and prioritize tasks to ensure workload ismbalanced and urgent situations are dealt with immediately.


• Focus on service quality


• Liaise between kitchen staff and floor staff.


• Maintain ambience of restaurant – lighting, music, cleanliness, hygiene.


• Oversea and pro-actively deal with guest queries and complaints.


• Ensures guests feedback is properly collected and proceeds with service recoverym process in a timely and effective manner.


• Check and deal with all guests Special Occasion arrangements


• Works closely with site managers for F&B orders and purchases while keeping costs in line with budgets.Collaborate with the GM and Executive Chef for In-House events

Qualifications/skills

• Previous employment in a similar position in a 4-5* hotel


• Hospitallity degree will be an added advantage


• Fluency in both English and Greek


• Knowledge of an additional foreign language will be considered an asset


• A charismatic & kind personality ready to offer a memorable experience to guests


• Self-motivated, enthusiastic and customer – oriented.


• Familiar with restaurant management software


• Advanced organizational and negotiation skills


• Μotivate, train and develop employees’ skills


• Exceptional communication and problem-solving skills


• High performance in a fast-paced environment


• Target-oriented and customer-oriented approach


• High standards of hygiene and grooming.

Why work with us:

• Pleasant working environment


• Daily Meals


• Supportive management


• Training and career development opportunities, based on the candidate qualifications and skills