Italian-speaking Customer Service Agent (FedEx Project)

About The Role

We are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.

You will assist Italian customers with shipment inquiries, delivery updates, and general support, ensuring a smooth experience aligned with project standards.

Responsibilities

• Provide customer support via phone, email, or chat in Italian.
• Assist with shipment tracking, delivery information, and issue resolution.
• Ensure a high-quality customer experience consistent with brand guidelines.
• Collaborate with internal teams to follow up on customer cases.
  
  
  

Salary & Benefits

• Monthly salary: 1,100€ gross
• Performance bonus: Up to 15% of monthly salary
• Salary increase: Raises to 1,150 € gross after 36 months
• ️ Remote work: Full-time Work-At-Home-Agent (WAHA) option
  
  
  

Relocation package (for EU candidates relocating to Greece):

• 2 weeks hotel accommodation
• Flight ticket (within EU)
• Airport pick-up
• Real estate agency fee covered
  
  
  

Requirements

• Native/fluent Italian
• Good command of English
• Ability to work from home independently and reliably
• Strong problem-solving and customer service orientation
• EU passport or residence permit
  
  
  

Working Schedule

• Full-time, Monday to Friday
• Rotative shifts between 08:00-21:00
• 8 hours per day + breaks
  
  
  

Contract Type

• Full-time
• Remote (based in Greece)
  
  
  

Why Join Us?

• Long-term stable project
• Fully remote setup
• Clear career progression
• Multicultural and supportive team