Front Office & Reservations Agent_Metsovo

Responsibilities:

• Welcoming guests upon arrival and assisting with check-out procedures


• Identifying guest preferences, needs, and special requests prior to arrival


• Informing guests about hotel facilities and promoting hotel services


• Respond to guest inquiries promptly via phone, email, or other communication channels


• Process and confirm reservations efficiently, ensuring accuracy in details such as dates, rates, and special requests


• Update and maintain the property management system (PMS) with all bookings and changes


• Responsible to provide customer focused service to the guests


• Excellent cooperation with other hotel departments

Qualifications

• Degree in Hospitality/ Tourism.


• 2-3 years minimum experience as a Front Office employee in a 4* or 5* Boutique Hotel or Resort.


• Experience in handling online reserations or walk in guests.


• Excellent command of both English and Greek language is essential.


• Very good knowledge of a second foreign language will be considered as an asset.


• Self-motivated, enthusiastic and customer oriented.


• Excellent PMS and MS Office skills.


• Well-groomed with strong communication and interpersonal skills.


• Teamwork spirit.

An attractive package of benefits is offered according to qualifications.

Accommodation & meals are provided.