AMOH | Executive Housekeeping Manager

Amoh, a Luxury Collection Resort, Rhodes by Marriott, operated by Wavemaker Hospitality (Atlantica Hotel Management), is a luxurious resort situated on a private peninsula in Rhodes, near the ancient Lindos. Amoh offers a unique working environment for professionals eager to grow and contribute to delivering exceptional high-standard experiences. Become part of the Amoh Rhodes team.

Responsible for the daily shift operations of a pre-opening Luxury Resort . Housekeeping, Recreation/Health Club, Public Areas and Bathrooms, Food and Beverage outlets and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. The position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience as a Housekeeping Manager in the luxury hotel or resort segment

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major


• Must hold a European Community passport or a work permit for the country of Greece

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk promptly and efficiently.


• Works effectively with the Engineering department on guestroom maintenance needs.


• Supervises the property's general cleaning schedule.


• Obtain a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.


• Inventories stock to ensure adequate supplies.


• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.


• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.


• Supports and supervises an effective inspection program for all guestrooms and public spaces.


• Communicates areas that need attention to staff and follows up to ensure understanding.


• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.


• Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.


• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.

Ensuring Exceptional Customer Service

• Responds to and handle guest problems and complaints.


• Strives to improve service performance.


• Empower employees to provide excellent customer service.


• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.


• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.


• Ensures employees understand expectations and parameters.


• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.


• Observe service behaviours of employees and provide feedback to individuals.


• Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.


• Participates in the employee performance appraisal process, providing feedback as needed.


• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.


• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their jobs.


• Participates in employee progressive discipline procedures.

Benefits

• Competitive salary and other benefits (as per local legislation)


• Advanced opportunities for professional growth


• Accommodation (if necessary) and board


• Participation in educational programs


• Diverse and multicultural environments


• Professional skills development