Concierge - Villa Manager

TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 5 unique hotels in Northern Greece.

Join Eagles Resort team in a fast growing working environment as a

Concierge Villa Manager

Location: Ouranoupolis, Halkidiki

Key Responsibilities:

• Ensure smooth and efficient operation of Eagles Villa front office department
• Provide highest VIP services standards to our guests, welcome them in an exceptionally warm, polite, friendly and professional manner
• Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently; assist guests with booking changes and inquiries regarding reservations
• Be fully informed about the daily movement of the Villas arrivals, departures, VIP guests
• Provide personalized solutions; build full knowledge of resort and hotel facilities, services and local area
• Communicate with hotel guests prior to their arrival; ensure guest information is updated and accurate at all times
• Collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests
• Escort VIP guests to their room and show all hotel facilities
• Uphold the highest ethical and professional standards
• Maintain at all times a high standard of personal appearance and hygiene
• Ensure excellent response to all guest requests / complaints; maintain confidentiality of guest’s information and follow proper protocol

Qualifications / Personal characteristics:

• Minimum 2-3 years of experience in a similar position ideally within a 5* Luxury Hotel
• Excellent knowledge of English language; a second language such as German, Russian or French will be considered as an asset
• Computer literacy and experience in Opera / Fidelio programs
• Customer focused mentality, exceptional attention to detail
• Strong interpersonal and organizational abilities, problem solving and multitasking person
• Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results

Benefits:

• Competitive salary remuneration
• Career development in a fast paced growing work environment
• Daily meals and accommodation
• Training opportunities

TOR Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are proud to offer excellent and professional working environment and further career development to passionate professionals.

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