Service Desk Operator (Athens Branch)

Intrasoft International
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

JOB DESCRIPTION


INTRASOFT International, a leading European IT solutions provider, is seeking a professional to cover the following opening:




Service Desk Operator



(Athens Branch)



You will…



be a member of a team with the following key responsibilities:



  • Support of mission-critical applications for the European Commission, Member States and other European countries

  • Communication with European officials and national administration public sector officers, registering and assessing issues, acting as first line of support, following up and resolving them.

  • Conformance with ITIL processes for Incident, Problem, Change and Release Management

  • Provision of monthly, quarterly, yearly as well as ad-hoc reporting


JOB REQUIREMENTS


You have…



  • AEI/TEI degree in Information Technology or related discipline (Mathematics, Physics, etc.).

  • experience with ITIL v3 Incident, Problem, Change and Release Management processes

  • experience as Windows power user

  • good knowledge of Linux/Unix console commands

  • fluency in English (verbal and written)


You may have (one or more)…



  • knowledge of SQL and relational databases

  • experience with ticketing/issue tracking systems such as Atlassian’s JIRA and/or IBM’s Maximo


You are…



  • good with attention to detail, able to take constructive criticism

  • strong in analytical and problem-solving skills

  • good communicator

  • team player with positive attitude


You will get…



  • Competitive compensation package

  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth

  • Interesting and challenging work within large-scale projects

  • International dynamic, fast-paced working environment

  • Opportunity to work in a diverse environment with talented colleagues




INTRASOFT International
provides a creative, challenging and dynamic multinational environment which encourages team spirit, cooperation, and continuous learning.



For information regarding our company, current projects, and openings around Europe, please consult our website: www.intrasoft-intl.com

  • Please submit your CV in English


All applications will be treated as strictly confidential.

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