Analyst, Sales Service Delivery

TTEC
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα
Operations Analyst

G&A

What You’ll Be Doing

Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You’ll also manage and support day-to-day operations, process, and reporting.

You’ll report to the Operations Manager. You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.

During a Typical Day, You’ll

  • Communicate and partner with workforce management for real-time tagging and corrections.
  • Audit and validate sales results and performance scores
  • Coach and support operation leaders with administrative tasks inclusive of attendance, routing and escalation management.
  • Ensure program has the tools, systems, and support needed to perform their job.
  • Manage sending of reports on daily coaching packages containing sales data report, enrollments, net promote score, quality evaluations, open eligibility requests and escalations


What You Bring To The Role

  • Minimum 1-year experience in a support role
  • Must be knowledgeable in Microsoft Excel, Word and Office applications
  • High Analytical skills to identify trends, outliers, and performance behaviors
  • Ability to process data accurately and put together team statistics
  • Create detailed documentation
  • Experience in utilizing Zoom, Microsoft Teams and Outlook
  • Resourceful in finding solutions to address on demand requests


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location

Greece-Attica-Athens

Πώς να εφαρμόσει

Για να υποβάλετε αίτηση για αυτήν την εργασία θα πρέπει να εξουσιοδοτήσετε στον ιστότοπό μας. Εάν δεν έχετε ακόμα λογαριασμό, εγγραφείτε.

Δημοσιεύστε ένα βιογραφικό

Παρόμοιες εργασίες

Hitachi Energy
Πλήρης απασχόληση Γεμάτη μέρα
Share this job Hitachi Energy is seeking for a Commissioning Engineer to lead the execution of projects and ensure that all related activities are performed in accordance with company procedures. You will also ensure completion of all commissioning activities, efficiently...
Αθήνα
Cobblestone Energy
Πλήρης απασχόληση Γεμάτη μέρα
Employment type: Full-time & PermanentStarting salary of USD 60,000 per annum + performance based bonus' - 0% tax environmentJob Location: Dubai, UAE (We provide visa sponsorship & relocation assistance)About Cobblestone EnergyCobblestone Energy is an energy trading company specialising in the...
Αθήνα
ΑΡΧΕΙΟΘΗΚΗ ΑΕ
Πλήρης απασχόληση Γεμάτη μέρα
Η εταιρία Αρχειοθήκη Α.Ε., αποτελεί στρατηγικό συνεργάτη στην Διαχείριση Πληροφοριών για πολλές εταιρείες και οργανισμούς στην Ελλάδα. Η εταιρεία μας, με σταθερό ρυθμό ανάπτυξης απασχολώντας περισσότερους από 350 υπαλλήλους, αναζητεί ένα άτομο για την κάλυψη της παρακάτω θέσης:Υπάλληλος Αποθήκης (Ασπρόπυργος)...
Αθήνα