Senior Team Lead

Πλήρης απασχόληση Γεμάτη μέρα
About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story -

About the Job

We’re changing the way people think about customer care, and we need your help!

We’re searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus’s overall strategic direction.

As Senior Team Lead (German/English Bilingual), You Will…

  • Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered

  • Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs

  • Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations

  • Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service

  • Interview, select, train and facilitate onboarding for new team members

  • Perform data analysis and manage performance

  • Authorize and coordinate changes in staffing schedules

  • Support business development initiatives

As Senior Team Lead (German/English Bilingual), You Have…

  • High school diploma or equivalent (required)

  • Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)

  • Must be fluent in German and English, written and oral

  • A background in client relationship management (asset)

  • 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role

  • Customer service experience in a high call volume contact center environment (preferred)

  • Experience maintaining and developing operational statistics, financial management information and results reporting

  • Excellent verbal and written communication skills

  • Strong leadership, analytical, problem solving and decision making skills

  • The ability to work in and adapt to a fast-paced, dynamic, always changing environment

  • The ability to organize and follow-up on multiple tasks with accuracy and timeliness

  • The capability to perform intermediate mathematical functions

  • The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

  • The ability to influence and motivate employees to attain program goals

  • The ability to work a variety of shifts including days, afternoons, evenings and holidays

Πώς να εφαρμόσει

Για να υποβάλετε αίτηση για αυτήν την εργασία θα πρέπει να εξουσιοδοτήσετε στον ιστότοπό μας. Εάν δεν έχετε ακόμα λογαριασμό, εγγραφείτε.

Δημοσιεύστε ένα βιογραφικό

Παρόμοιες εργασίες

Πλήρης απασχόληση Γεμάτη μέρα
€850 / μήνας Προβολή εργασίας
#ΓΗΡΟΚΟΜΟΣ – #ΑΓΙΑ_ΑΠΑΡΑΣΚΕΥΗ #ΑΤΤΙΚΗΣ ΚΩΔ 1611 Ζητείται μία #γυναίκα #ΕΞΩΤΕΡΙΚΗ #ΓΗΡΟΚΟΜΟΣ [#ΔΕΥΤΈΡΑ – #ΠΑΡΑΣΚΕΥΗ 8ΩΡΟ] για να περιποιείται #κύριο 90 ετών που #περπατά, #ξεχνά λίγο και εξυπηρετείται με μικρή #βοήθεια. [#γηροκόμος #φροντίστρια #nursing #caregivers]. #Μισθός 850€. Τηλ:2103837005, Viber: 6936913079, email:...
Πλήρης απασχόληση Γεμάτη μέρα
Η εταιρεία MICPLAST δραστηριοποιείται στις πλαστικές γλάστρες και τα είδη κήπου. Εδρεύουμε στον Ασπρόπυργο Αττικής.Αναζητούμε να προσλάβουμε υποψήφιο/-α για πλήρη απασχόληση στη θέση:Sales & Business Development ManagerΠεριγραφή θέσης:Ανάπτυξη νέου πελατολογίου και αποτελεσματική διαχείριση του υπάρχοντοςΕπίτευξη του στόχου πωλήσεων στον τομέα...
Access Maritime Corp
Πλήρης απασχόληση Γεμάτη μέρα
Access Maritime Corp. is seeking to recruit an individual with minimum 2 years experience for their Post-fixing and Charter Party desk. All applications to be addressed quoting the reference POST24 All CVs will be treated as private & confidential.