IT Systems Trainer and Support

Netcompany-Intrasoft SA
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

Company Description

About Netcompany-Intrasoft

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of an IT Systems Trainer and Support

As an IT Systems Trainer and Support, you will have the responsibility for effectively supporting and delivering training and support to end users on relevant s/w applications within the public sector, aiming to enable them to use the application productively in their day-to-day tasks and responsibilities.

Your main duties will be to:

  • Deliver Business Applications training and support (on-the-job training, remote training, structured classroom training)
  • Prepare and update the training material
  • Provide user support services
  • Act as 1st and 2nd tier support resources

By joining Netcompany - Intrasoft, a leading IT company, you will be part of a hub of 1.700+ tech enthusiasts in Greece. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.

Qualifications

If you have:

  • Higher Education Degree
  • Experience with ticketing/issue tracking systems such as Atlassian’s JIRA or other ticketing tool
  • Experience in being the liaison with other teams to identify issues and support issue resolution
  • Excellent knowledge of MS Office suite
  • Strong customer service orientation
  • Advanced presentation skills
  • Very good command of the English language (written and oral)
  • Availability to travel on a weekly basis to various locations across Greece

then this position is suitable for you!

It would also be a plus if you had :

  • Previous experience at least 2 years in business applications training and user support services, preferably within the public sector
  • Knowledge of e-learning platforms and tools

This position comes with

  • Competitive compensation packages
  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
  • Interesting and challenging tasks within large-scale projects
  • An international dynamic within a fast-paced working environment
  • The opportunity to work in a diverse environment with talented colleagues

Additional Information

We will secure your development!

We have many years of experience in welcoming newly qualified colleagues, and a setup that is geared to offer you professional and personal development, based on your ambitions and your wishes.

From the beginning of your journey with us, will be assigned to an experienced personal mentor. Your mentor will always be available for professional sparring and advice on which direction you can choose so that you can influence your career yourself.

In addition, you will also follow internal training programs that are part of Netcompany Academy. Through a series of modules, we continuously ensure you the opportunity to improve your entire career, in areas from different technologies to customer management. If you want to further develop your technical skills, we also offer certifications. In other words, your career will never grind to a halt with us, and you will accelerate your career with us.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

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