Reservations Executive

Empiria Group
Πλήρης απασχόληση Γεμάτη μέρα

Empiria Group is seeking to hire

for the Headquarters

Reservations Executive

About us:

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

About the role

The Reservations Executive responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms.

Key accountabilities:

  • Delivering excellent customer service over the phone and via email – responding to all guest queries within 24 hours

  • Generating paperwork (invoices, refunds, credits, etc.) for our customers or internal purposes.

  • Do filing according to the procedures of the company

  • Participating in all trainings that the company will indicate

  • Indicating at all times deep product knowledge regarding the facilities, services, and philosophy of the company in order to offer a personalized experience to our guests according to their needs

Skills & expertise:

  • At least 2 years’ experience as a Reservations Agent or Executive in a multi property environment or an International Hotel Chain

  • Ability to communicate fluently (written & oral) in both Greek and English language.

  • Excellent knowledge of hotel technology: PMS (Opera, Fidelio), Channel Manager, Extranets

  • Excellent knowledge of Microsoft Office Suite (especially Excel)

Candidate’s Profile:

  • Creative, innovative, proactive, and resourceful

  • Ability to work under pressure and meet deadlines in a fast-paced environment

  • Team player and solution oriented

Empiria Group’s difference:

  • Competitive remuneration package & benefits

  • Ongoing training

  • Career prospects on a transparent & collaborative working environment

  • Great Opportunities for career development within the company or other hotel members of Marriott International.


At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!

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