Rooms Reservation Agent

Sani/Ikos Group
Πλήρης απασχόληση Γεμάτη μέρα

Who do you want to become?


Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.


Rooms Reservation Agent

(Ref: TH/RRA023)


Job Information

Office Location: Thessaloniki, Greece

Department: Reservations

Contract: Full time / Temporary



Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System

Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management

Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems

Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications

Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy

Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards

Your main qualifications/skills

  • Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry

  • Fluency in English and at least one additional language (Russian, German, French, or Spanish)

  • A degree or diploma in Tourism or Hospitality is beneficial

  • Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous

  • Excellent verbal and written communication abilities, particularly in customer-facing scenarios

  • Flexible and adaptable

What to expect from us

  • Becoming a member of an organization that cares about its people, the environment and the local communities

  • Have room to grow and develop via numerous opportunities for learning, professional development and career advancement

  • Certainly not “just another job”, but a place where people connect for life, and the work that they

  • do means so much to both guests and colleagues alike

  • Job safety and security in a continuously expanding and dynamic organization

  • Competitive remuneration package


If this looks like the right job for you, send your CV and join our growing team!


We are an equal opportunities employer. All applications will be considered as confidential.

We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR). Learn more about the protection of your personal data on our Job Applicants Privacy Notice page.

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