Accident Management and Claims Handling Administrator

LMW
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα
LMW is seeking a highly motivated Accident Management and Claims Handling Administrator on behalf of a leading leasing company.

Responsibilities
  • Closely monitor the initiation and conclusion of the repair of damaged cars in order to optimize driver experience
  • Minimize the time and cost required for damages to be repaired
  • Enter the clients' data and ensure that qualitative claim files are created
  • Provide support and relevant information to drivers who experience accidents
  • Monitor the actions taken by the partners, according to their SLA
  • Endeavor to steer damage assessments to the preferred suppliers network
  • Conclude theft and total loss cases within the agreed timeframe
  • Closely monitor insurance claims in order to minimize outstanding claims
  • Handle and resolve drivers complaints
  • Coordinate with all departments in order to ensure that clients requests are handled efficiently
  • Adhere to company policies and guidelines and ensure that the communication style is in line with the LeasePlan’s General Rules and brand identity

Requirements:

  • Bachelor’s degree in economics, statistics, or related field
  • Proven experience in operations department of leasing company will be considered as an asset
  • Knowledge of the insurance / automotive markets
  • Excellent command of the English language, both written and oral
  • Proficient in MS Office

Personal Traits:

  • Excellent interpersonal and communication skills – verbal and written
  • Ability to multitask and prioritize effectively
  • Detail-oriented with strong organizational skills
  • Ability to work independently and as part of a team

The company offers a competitive salary package, as well as the opportunity of working in a constantly growing and modern environment, with career development prospects.

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Παροχές:

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