Provisioning and Order Management Specialist

Volton Ελληνική Ενεργειακή Α.Ε.
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

Volton Hellenic Energy SA is a Greek company that is dynamically active and is increasing its capacity rapidly in the field of Electricity Supply and Trading, in the Gas Energy Sector and soon enough in the field of Telecommunications.


By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first Multiservice provider combining Electricity, Natural gas and Telecommunications. As part of its development, Volton strengthens its human resources in Athens and seeks:


 


Provisioning and Order Management Specialist 



Cellmobile, that is a part of Volton, in its course to become a Multiservice provider is looking for a Provisioning and Order Management Specialist to join our team! As a Provisioning and Order Management Specialist, you will report directly to the Head of Telco IT Operations. You will be responsible for monitoring and ensuring the successful completion of the provisioning process and order completion for all new telco clients. Your role will be crucial in maintaining customer satisfaction and company growth by resolving provisioning issues and monitoring the order fulfilment process. You will also collaborate with cross-functional teams to improve the quality of the given service.


Position responsibilities:



  • Monitor all new telco customers’ journey at every step of the order fulfilment procedure: internal OSS systems,  OSS/BSS solution provider, external authorities (NRDBP-EBDAF) and ensure end-to-end successful order completion by working closely with internal and 3rd party sources/vendors

  • Work closely with support/backoffice department and CRM and Digital channel sale channels, to resolve errors with the provisioning data, such as address mismatch, names mismatch and other validation errors

  • Collaborate with IT support, Telco Network and Mobile engineers and all Sale Channels to ensure provisioning systems uptime and service continuity and availability

  • Review when needed, port and new number orders from customers for accuracy

  • Monitor all provisioning orders via available reporting and available data to ensure that all KPIs are met

  • Monitor submitted number portability orders to ensure successful completion and compliance within requested timeframes

  • Manage customer expectations on timelines and processes throughout the porting process

  • Resolve order rejects with customers in a timely manner and escalate as needed

  • Work closely with other technical groups to facilitate number activation


 


Qualifications:



  • At least 2 years of experience as a Provisioning Specialist, Telecommunications Analyst, Order Management Specialist, Telco Devops Engineer or Senior Telco Operator

  • Bachelor’s Degree or Technical Degree in Computer Science, Telecommunications or similar

  • Knowledge of Order Management and Provisioning chain

  • Knowledge of SQL or other data querying languages

  • Strong analytical skills with the ability to manage and resolve complex order failure scenarios

  • Proficiency in using order management software and ticketing tools (e.g. JIRA)

  • Attention to detail and a high level of accuracy in data analysis and KPI monitoring

  • Excellent problem-solving skills with the ability to propose effective solutions

  • Strong communication and interpersonal skills and the ability to work collaboratively with teams across the organization

  • Ability to work independently and meet deadlines in a fast-paced environment

  • Unix-based systems and Amazon AWS services familiarity will be considered a plus


 


The company offers:



  • Competitive remuneration package

  • Private insurance

  • Corporate benefits & perks

  • Continuous training and professional development

  • Excellent professional environment

  • Modern and productive working facilities


 


Don’t miss the chance to join a Great Place to Work-Certified Company that promotes a positive work environment.


 


 


All applications will be treated with confidentiality.


If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment.


Information about the Group on our site volton.gr

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