Receptionist for Foundever - Athens, Greece

Foundever
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα
About Foundever



Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.



Come and work with us.



Foundever is seeking a professional and customer-oriented Receptionist to join our team at our Athens site. As the Receptionist, you will be the first point of contact for employees, new hires, guests, and clients, providing excellent service and ensuring a smooth and welcoming experience. In addition, you will collaborate closely with security employees and cleaning staff, monitor access, and support in facilities audits



As a Receptionist, your daily responsibilities will include:



Reception/Facilities



  • Serve visitors by greeting, welcoming, registering and directing them appropriately

  • Receive incoming phone calls, obtain caller's details, take messages and forward calls to the appropriate person

  • Answer and redirect incoming phone calls and emails to the appropriate departments or individuals

  • Manage the reception area, ensuring it is clean, organized, and presentable

  • Collaborate with the cleaning staff to maintain a clean and tidy reception area and other common areas

  • Liaise with internal departments to facilitate efficient communication and coordinate visitor requests

  • Provide information to callers regarding office address, operational hours and reception landline as per the GDPR regulations

  • Register and redirect all file correspondence to the specific departments

  • Ensure all specific facilities issues are logged and ensure remedial actions are completed proactively

  • Own the appearance of your space and conduct scheduled quality inspections to assess office appearance

  • Proactively ensure general office space is always tidy and presentable and instill a sense of ownership within the team

  • Knowledgeable of and deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor

  • Proactive ambassador for building, providing solutions to issues

  • Supportive to all Client's initiatives

  • Receive packages and equipment during working hours

  • Monitor and control access to the premises, ensuring only authorized individuals enter the facility

  • Maintain visitor logs, tracking arrivals, departures, and purpose of visits

  • Collaborate closely with security employees to enforce security measures and protocol

  • Support of parking spots of the building

  • Receive equipment and access card from terminated employees

  • Provide stationary and inform when order is necessary

  • Co-ordinate on site hospitality

  • Greet clients and visitors to our site

  • Provide information and assistance to clients and customers

  • Maintain conference room schedule

  • Coordinate Postal Services in collaboration with Logistics



Supplier Management



  • You work alongside supplier personnel and subcontractors to ensure satisfactory completion of service delivery

  • Supplier performance is crucial in delivering excellence. You will log and track supplier related issues and support to ensure the customer receives the best output

  • Event management support (meetings, workshops & induction day) set-ups, catering, materials, etc.

  • Travel arrangements for associates



Finance



  • You support preparation of purchases for Facilities needs

  • Checking Facilities Order and Invoices according orders and contracts

  • Input and maintain an updated record of invoices and purchase orders, electronically in the company applications and physically, if required



To succeed in the role, you will need to have:



  • Advanced English & Greek skills (C1)

  • At least 1 year in a similar position

  • Minimum High school diploma

  • Attention to detail

  • Strong interpersonal, written and verbal communication skills

  • Very good PC knowledge in MS Office

  • Basic financial awareness

  • Customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

  • Demonstrate and encourage ownership of service and proactive behaviors in self and team.

  • Consistently deliver exceptional customer experiences, building on flawless fundamentals. Engage in self-development and seeks service improvements always putting safety first. Embrace change initiatives in close collaboration with team members.

  • Maintain calm and a positive attitude under stressful circumstances

  • Must hold EU citizenship or valid work permit for Greece

  • Be a local candidate as it is an office based position in Athens, Greece



Go further with Foundever



What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves





  • Very competitive wages and stability

  • Fully paid training

  • Permanent contract

  • Private healthcare

  • Continuous learning/development opportunities

  • Competitive career opportunities

  • A safe, friendly, diverse, supporting and technological company

  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)



Apply Today!



At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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