Support Supervisor, Prosvasis a SOFTONE company

Softone Technologies S.A.
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

PROSVASIS, a SOFTONE company, was founded in 2005 and is one of the most important IT companies, specializing in the provision of integrated software solutions and training services for accounting and tax offices. It develops and distributes the specialized software solution "Prosvasis Business Suite One". With rich functionality and powerful tools, the PROSVASIS solution automates all the tasks of accountants and organized accounting firms, fully covering all their operating requirements. The main and dominant goal of Prosvasis is to offer integrated solutions to accounting and tax offices that will meet every operating requirement, create competitive advantages and substantially contribute to their development in the modern business environment.

SOFTONE Group is one of the largest cloud-based business software providers in Greece and SE Europe. The Group consists nine leading brands (SoftOne, UNISOFT, PROSVASIS, Regate, IMPACT, cosmoONE, Global Sustain Technologies, Sunsoft and Twinsoft) , employs more than 700 professionals and counts more than 60,000 active customers.

Prosvasis is looking for a Support Supervisor to join our high-caliber team.

Your contribution to the success of the team

  • Guiding and supporting the software support team for accounting firms and/or businesses.
  • Supervising client/partner issues and monitoring them until resolution.
  • Analyzing statistics and generating reports on departmental issues.
  • Monitoring developments in the accounting sector and making improvement proposals for their service products.
  • Implementing best practices in departmental processes (ticketing, surveys, etc.).
  • Achieving qualitative and quantitative departmental goals.
  • Setting priorities in department workflow.
  • Training, developing, and retaining department personnel at desired performance levels.

Qualifications & Skills

  • Bachelor's degree in Computer Science, Business Administration, Finance, Accounting, or related field.
  • 3+ years of experience in support roles (support consultant) in accounting systems.
  • Excellent knowledge of accounting software products, ideally SoftOne or Prosvasis products.
  • Excellent client-centric skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Good knowledge of the English language.

Your Benefits

We are growing our team with the vision of having top performers who contribute to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance & pension plans

Hybrid working model & flexible working hours

Opportunity to work alongside experienced people who are always eager to mentor

Transportation with company’s bus from central metro stations

Bike Sharing company’s program

Funded training & development opportunities

Subsidized onsite high quality catering food services & snacks

Psychological and Nutrition Support services

Our core values and competencies define us every day and make us stand out:

  • We innovate
  • We are reliable
  • We focus on growth-development
  • We care about people
  • We approach our work on a systematic & organized way

Do you feel excited about the above? If, so, apply to this job opportunity


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