Guest Relations Agent

Miraggio Thermal Spa
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

The Role


A guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay. The agent creates a memorable atmosphere and goes beyond expectations to make guests feel at home and make them visit the hotel again.


Responsibilities:



  • Preparing the relevant lists (VIP, arrival etc...) of the next day in co-operation with Reception and check what we expect the following day.

  • Ensuring guests receive on time the requested services.

  • Preparing the welcome and departure letters for the guests.

  • Assisting GRM in checking VIP arrival rooms.

  • Welcoming arriving guests and rooming them.

  • Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.

  • Upselling, cross selling and generally promoting the hotel product (additional revenue)

  • Collecting ideas, comments, complaints from guests by visiting the hotel outlets (summarise them to categories and forward them to GRM, follow up and meet/call guests to make sure they are satisfied).


 


Requirements



  • Bachelor's degree (National or International university/ AEI or TEI)

  • 3-5 years minimum experience on similar position , leadership in hospitality strongly required

  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.

  • Exceptional communication (both verbal and written), negotiation and administrative skills

  • Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.

  • High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.


Incentives and fringe benefits:



  • Competitive remuneration package

  • Accommodation according to origin (out of Halkidiki)

  • Dynamic, friendly and highly demanding professional working environment

  • Meals during hotel operating period

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