Front Office Agent

Miraggio Thermal Spa
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

The Role


The Front Office Agent delivers a great guest experience and represents the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest's stay.


 


Responsibilities:



  • Check in and check out guests with friendly manner, following the procedures of the hotel.

  • Issue card keys, register the guests

  • Answer to guests’ requests and questions by phone or at the desk with smile, kindness and readiness to help.

  • Keep track of messages, update guest profiles and booking information and inform guests accordingly.

  • Handle all types of payments with caution and issue all kinds of invoices by informing guests accordingly.

  • Deal with Cash Register during and at the end of the shift and make sure it is according to Accounts’ and FOM’s directions.

  • Communicate with telephone operator, guest relations, housekeeping, maintenance, and food & beverage outlets to receive and give information about guests’ requests, issues and questions.

  • Be aware, informed, alert and updated about the services, facilities, amenities Miraggio offers to the guests and external visitors and the costs, procedures and regulations.

  • Follow the MEMOs of FOM and make them practice at work.

  • Try to upsell and cross sell by adding additional revenue to the hotel’s income.


 


Requirements


 



  • Bachelor's degree (National or International university/ AEI or TEI)

  • 3-5 years minimum experience on similar position , leadership in hospitality strongly required

  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.

  • Exceptional communication (both verbal and written), negotiation and administrative skills

  • Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.

  • High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.


Incentives and fringe benefits:



  • Competitive remuneration package

  • Accommodation according to origin (out of Halkidiki)

  • Dynamic, friendly and highly demanding professional working environment

  • Meals during hotel operating period


All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.


We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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