Guest Relations Manager

Miraggio Thermal Spa
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

Location: On site


Job Type: Seasonal


Job Role : As a Guest Relations Manager at  Miraggio Thermal Spa resort you are the ambassador of exceptional guest experiences. Your primary responsibility is to build and maintain strong relationships with our guests, ensuring their comfort and satisfaction. You will oversee a team of guest relations personnel and ensure that all guest interactions and concerns are handled with the highest level of professionalism and care.


Key Responsibilities:



  • Guest Services Leadership: Lead the Guest Relations team by setting an example of unparalleled guest service, ensuring the team understands and delivers on the hotel's service standards.

  • Guest Engagement: Establish and maintain strong relationships with guests, recognizing and addressing their needs and preferences. Anticipate and exceed guest expectations to create memorable experiences.

  • Problem Resolution: Handle guest concerns and complaints promptly and professionally, finding appropriate solutions while adhering to hotel policies. Address any issues that require escalation.

  • Team Management: Recruit, train, and supervise the Guest Relations team. Provide coaching, guidance, and performance feedback to foster a positive and motivated work environment.

  • Special Requests: Ensure that special guest requests are fulfilled to enhance the guest experience.

  • Communication: Maintain effective communication with other hotel departments, including front office, housekeeping, maintenance, and F& B Department to coordinate guest requests and enhance guest experiences.

  • Feedback Analysis: Collect and analyze guest feedback through surveys and direct interactions, identifying trends and areas for improvement, and implementing changes as necessary.

  • Guest Recognition Programs: Develop and manage guest recognition programs and loyalty initiatives to enhance guest retention and repeat business.

  • Quality Assurance: Conduct regular inspections and audits of guest rooms and public areas to ensure cleanliness, functionality, and adherence to quality standards.

  • Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.


 


Qualifications:



  • Bachelor's degree (National or International university/ AEI or TEI)

  • 3-5 years minimum experience on similar position , leadership in hospitality strongly required

  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.

  • Exceptional communication (both verbal and written), negotiation and administrative skills

  • Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.

  • High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.

  • Availability to work in shifts, including evenings, weekends, and holidays.


 


Additional Information:  We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.


If you are a dedicated hospitality professional with the skills and experience join our team and be part of our journey towards excellence!


 


All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.


We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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