Western Union Customer Service Support (Remote from Greece)

City Job Offers
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

Become a part of the Western Union team, providing exceptional service support and maintaining the highest level of customer satisfaction from the vibrant city of Athens, Greece




About the Company


Western Union: A prestigious, global leader in financial services, dedicated to connecting customers and facilitating transactions worldwide with reliability and ease




Your Profile



  • Fluent in German and a strong command of English (both verbal and written)

  • Dedicated to delivering outstanding customer service across multiple communication platforms

  • Ability to maintain strong customer relations and perform under pressure with speed and professionalism

  • Competent in data entry and adept at using various software programs




Your Responsibilities



  • Respond promptly to customer inquiries to foster loyalty and retention

  • Efficiently log customer interactions into databases and follow-up to ensure case resolution

  • Develop and maintain professional relationships, offering empathetic support at all times

  • Work collaboratively within a team and contribute to a positive work environment

  • Provide constructive feedback to improve service and adhere to data confidentiality regulations




Benefits



  • Comprehensive training program delivered in English, preparing you for success

  • Flexible shift patterns to suit your lifestyle, with potential overtime and holiday work incentives

  • Initial accommodation assistance and support with settling into your new role in Athens

  • Competitive salary with performance bonuses and additional holiday bonuses

  • Access to a wealth of employee benefits and discounts


Join us at Western Union and embark on a fulfilling career that connects you to opportunities worldwide. Your journey to professional growth and cultural exploration starts here!

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