Sales Group Coordinator
HotelBrainΠλήρης απασχόληση Γεμάτη μέρα
We are currently seeking for a passionate and dynamic person focused in Hospitality professionals who have the ability to deliver extraordinary levels of customer service and provide creative solutions.
As a Sales Group Coordinator you are responsible to maintain effective communication on all group elated matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
-Handle incoming calls and emails related to MICE groups and Leisure Groups inquiries to ensure that all leads are addressed.
-Assess the requirements and the competition for each group lead before sending a proposal to the client.
-Analyze group requests, check the availability in the respective hotels, inform the relevant departments of blocking rooms & space, prepare and send group quotations to all local and overseas Travel Agents / PCO’s / Corporate Accounts / DMC’s and Incentive houses.
-Maintain the Sales Department’s records and files to make sure that are up to date.
-Ensure accurate and timely updates for the Group log and that all leads are tracked and followed up on.
-Upload all group room blocks and their event requirements in the monitoring system and manage the groups till the handover to the property team at the phase of contracting.
-Prepare weekly/monthly reports of all group requests and contracts and update CRM.
-Assist the senior MICE team members and manage their administrative tasks where and when necessary.
Education, Qualifications & Experiences
You should preferably have a degree in the hospitality field with previous experiences within the Groups Department or Reservations Department within a hotel or central offices. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Expert in Microsoft Office.