Guest Relations Manager

MarBella Collection
Πλήρης απασχόληση Γεμάτη μέρα
Κέρκυρα

Mar-Bella Collection consists of three perfectly formed luxury hotels on the beautiful Ionian Sea. Exquisitely created with their own unique ambience and personality, each of our modern, five-star properties share the qualities for which our guests return year after year – superb Greek hospitality, outstanding luxury, and exceptional experiences.

We are looking for a highly energetic, results-driven and experienced Guest Relations Manager to join our Front Office Team.

Key Responsibilities

  • Ensure guests are properly greeted upon their arrival
  • Ensure and provide flawless, upscale, professional and high-class guest service experiences
  • Report customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipating their unstated ones
  • Promptly address guests' requests
  • Actively listen to and resolve complaints
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of services
  • Manage guest relations team to ensure we comply with all standards and operating procedures


Requirements:


Technical Skills

  • High School diploma, general education degree or international equivalent required. College degree preferred.
  • Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
  • Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred

Personality Competencies

  • Excellent communication and people skills.
  • Good organizational and multitasking abilities.
  • Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
  • Detail Orientation.
  • A team player with a positive can-do attitude and a hands-on, results-driven approach.


Benefits:


Mar-Bella Collection offers:

  • Competitive compensation package
  • On-going training opportunities
  • Accommodation ( if necessary)
  • Meals within the premises
  • Working uniform (and its cleaning)

Join us and become part of MarBella Collection Family.

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