Guest Relations Manager
MarBella CollectionΠλήρης απασχόληση Γεμάτη μέρα
Mar-Bella Collection consists of three perfectly formed luxury hotels on the beautiful Ionian Sea. Exquisitely created with their own unique ambience and personality, each of our modern, five-star properties share the qualities for which our guests return year after year – superb Greek hospitality, outstanding luxury, and exceptional experiences.
We are looking for a highly energetic, results-driven and experienced Guest Relations Manager to join our Front Office Team.
- Ensure guests are properly greeted upon their arrival
- Ensure and provide flawless, upscale, professional and high-class guest service experiences
- Report customer feedback and provide strategic direction to continuously improve overall rating
- Respond to guests needs and anticipating their unstated ones
- Promptly address guests' requests
- Actively listen to and resolve complaints
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of services
- Manage guest relations team to ensure we comply with all standards and operating procedures
- High School diploma, general education degree or international equivalent required. College degree preferred.
- Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
- Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred
- Excellent communication and people skills.
- Good organizational and multitasking abilities.
- Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
- Detail Orientation.
- A team player with a positive can-do attitude and a hands-on, results-driven approach.
Mar-Bella Collection offers:
- Competitive compensation package
- On-going training opportunities
- Accommodation ( if necessary)
- Meals within the premises
- Working uniform (and its cleaning)
Join us and become part of MarBella Collection Family.