Reservations & Revenue Manager - Rhodes
SWOT Hospitality Management CompanyΠλήρης απασχόληση Γεμάτη μέρα
SWOT Hospitality is seeking to recruit at
the luxury Lindian Village Beach Resort, Curio Collection by Hilton in Rhodes.
a highly motivated and experienced
Reservations & Revenue Manager
At SWOT Hospitality, we are committed to providing exceptional services to our guests. As a Reservations Manager, you will play a key role in managing the hotel's inventory, maximizing revenue, and maintaining strong relationships with guests and travel agents.
About the role:
- Oversee and manage the hotel's reservations operations, ensuring effective and efficient processes.
- Collaborate with the revenue management team to optimize room availability and pricing strategies.
- Monitor and analyze reservation trends, market conditions, and competitor activity to identify opportunities and implement strategies.
- Manage the hotel's reservation system, including inventory management, rate updates, and system integrations.
- Train and develop the reservations team to deliver exceptional customer service and exceed performance targets.
- Handle guest inquiries, complaints, and special requests, ensuring timely and satisfactory resolution.
- Build and maintain strong relationships with guests, travel agents, and corporate clients.
- Prepare and analyze reports on reservation data, occupancy rates, and revenue performance.
- Work closely with other departments, such as front office, sales, and marketing, to maximize revenue opportunities and ensure a seamless guest experience.
- Proven experience in a similar role, preferably within a luxury hotel environment.
- In-depth knowledge of reservation systems, revenue management principles, and distribution channels.
- Strong analytical and numerical skills, with the ability to interpret and act upon data.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Proficiency in English (verbal and written), additional languages are a plus.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to lead and motivate a team to achieve goals and deliver exceptional service.
- A passion for the hospitality industry and a commitment to delivering excellence.
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Competitive salary
- Work with a renowned luxury hotel brand and be part of a leading hospitality management company.
- Accommodation and board.
SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit: www.swot.gr