German Speaking Quality Analyst - Athens

SpotON Connections
Πλήρης απασχόληση Γεμάτη μέρα
Αθήνα

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.




As a Quality Analyst in this project, your daily responsibilities will include:


  • Ownership of quality methodology, delivery, and development across the Operations

  • Deliver appropriate feedback on the quality of the service to advisors ensuring adherence to procedures

  • Attend and participate in meetings with Operations to discuss outputs of monitoring

  • Provide relevant information for Monthly Quality Reports

  • Give feedback to the training department about issues arising from monitoring

  • Participate in monthly calibrating sessions to ensure consistency



To succeed in the role, you will need to have:




  • Native or proficient level of German (C2)

  • Advanced English level (C1 at least) with strong verbal and written communication skills

  • Good organization/ time management skills

  • Ability to work with a variety of people from diverse backgrounds

  • Ability to make fair and consistent judgments and decisions

  • Ability to solve problems and offer suggestions

  • Ability to influence behavior

  • Ability to adhere to all organizational policies and procedures

  • Ability to give constructive feedback to the agents which lead to performance improvement

  • Must hold EU citizenship or valid work permit for Greece


Education and experience




  • Bachelor’s degree or directly related work experience

  • Previous relevant experience as Quality Analyst




If interested, please send your updated CV to Patricia@spotonconnections.com

Αυτή η εργασία έχει λήξει. Χρησιμοποιήστε τη φόρμα αναζήτησης για να βρείτε ενεργές εργασίες ή υποβάλετε το βιογραφικό σας.


Δημοσιεύστε ένα βιογραφικό

Παρόμοιες εργασίες

ATTICA
Πλήρης απασχόληση Γεμάτη μέρα
Tα πολυκαταστήματα attica αναζητούν για τα καταστήματα τους στο Citylink & στο Golden Hall στην Αθήνα: ΤΑΜΙΕΣ Ο ιδανικός υποψήφιος θα πρέπει να διαθέτει : Προϋπηρεσία στον τομέα της λιανικής και γνώση ταμείου Εμπειρία στην υποδειγματική εξυπηρέτηση πελατών Γνώση Αγγλικών...
Αθήνα
Edenred
Πλήρης απασχόληση Γεμάτη μέρα
Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer,...
Αθήνα
Adecco
Πλήρης απασχόληση Γεμάτη μέρα
Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the fields of search and selection services and temporary placement. Adecco due to its growing needs is currently seeking a professional to cover the...
Αθήνα