German Speaking Quality Analyst - Athens

SpotON Connections
Πλήρης απασχόληση Γεμάτη μέρα

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

As a Quality Analyst in this project, your daily responsibilities will include:

  • Ownership of quality methodology, delivery, and development across the Operations

  • Deliver appropriate feedback on the quality of the service to advisors ensuring adherence to procedures

  • Attend and participate in meetings with Operations to discuss outputs of monitoring

  • Provide relevant information for Monthly Quality Reports

  • Give feedback to the training department about issues arising from monitoring

  • Participate in monthly calibrating sessions to ensure consistency

To succeed in the role, you will need to have:

  • Native or proficient level of German (C2)

  • Advanced English level (C1 at least) with strong verbal and written communication skills

  • Good organization/ time management skills

  • Ability to work with a variety of people from diverse backgrounds

  • Ability to make fair and consistent judgments and decisions

  • Ability to solve problems and offer suggestions

  • Ability to influence behavior

  • Ability to adhere to all organizational policies and procedures

  • Ability to give constructive feedback to the agents which lead to performance improvement

  • Must hold EU citizenship or valid work permit for Greece

Education and experience

  • Bachelor’s degree or directly related work experience

  • Previous relevant experience as Quality Analyst

If interested, please send your updated CV to

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